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Thanks. Maybe time to look at a differant PBX vendor.

I have a big concern with the astrinomical cost of PassPlus that we purchased in the first place. Not taking advantage of the releases as the come out will be a waiste of our PassPlus purchase. I have a PBX vendor, one of the larger in the US, and still forced into an Avaya level support...

We currently have a CS1000 running rls 6.0. We have PassPlus and wanted to take advantage of the latest upgrade. I am being told by my vendor that under PassPlus that the software is free but we have to purchase Session Manager and System Manager. ($8,000.00 each)Plus Avaya prof services because...

My lovely support vendor just slammed me with information that I need to sign up for Avaya PASS or PASSPlus service or we will no longer have the level of support going forward. After just dropping the bill/quote on the table without expalining, I thought I need to ask around about it. I have...

We have been using product since way back when and called SWCP 3.0. If you are looking to add additional contact types, scanned doc, voice mail, SMS, IM, it is more than worth it. We are due to customers wanting to communicate various ways and need to offer them those options.

CS1000, CC8 contact center (AURA 6.0) CCMA, CCMS, CCT, and CCMM all latest version (8) for keeping with old names. I am collecting 10 digit account numbers from customers when they dial in. I want to pass that 10 digits to the AAAD (CCAD) agent desktop. Tried creating new provider id but not...

Can the new I1220 telephones be used as ACD agent phones? I understand the only restriction is on call recording and monitoring. Is there any display or other restrictions?

I am changing a script that will look to see if a specific group of agents are available before queuing to the skillset. I have these agents in a variable and the script is written to look to see if any of these are idle, then queue to the skillset that these and other agents are in. If I queue...

Do you have to have multicast set up on the network in order to use the ADD? I have multicast only between the CCMS and CCMA servers and unicast out to the supervisors desktop.

The pep is 030159 for the JRE update.

Are you talikng about scanning documents, whitemail, and sendingthem in as transaction for agents? This can be done with CCMM. We scan documents and send them into CCMM as emails and pop them to the agent screens to handle. We do the same with voice mails, faxes, and allof our email.

You can see this information in the DIW. Data integration window. This will allow you to test your statements and responses. We also chck the tables in the oracle database

Thye pulled it because I had sent my telephone number. Tey don't care for that and it is understood why. I don't have the issue you are speaking of with CCT. If there is a way I can contact you without giving everyone the information......

If you are integrating the pc and the telephone together, you have to have the pc name in there as well. We do all the services. Voice, email, chat, outbound, scheduled call back. I have all componants mmapped together. I also do some grouping. You can have it on differant domains I believe. In...

There could be a number of reason. 1. If the desktop is mapped to a phone, make sure that the phoneset had the handset/headset plugged in as if ready for an agent. 2. I assume you mapped the windows login, agent id, pc name, position id and TN. 3. Make sure that the agent is setup for the...

For using with CCMA: (about.blank is a security issue that will be fixed in an upcoming SU this spring) you need to add the following to your Trusted Sites in IE ( under Internet options -- Security ) : http://pcdccma/ about:blank Then Click on Custom Level for the Trusted Sites zone...

We are live with our web chat and scheduled call back features of CCMM. These features have not been released for purchase yet. We are part of a beta trial with Nortel. I beleive that the realese date ins some time in February. We ahve it live on a few of our clients customer servcie web pages...

There is an admin guide for CCMM. It is on line in their Helmsman doc area. The latest is dated 12/07/06. There is also scripting required in CCMS for this as well. That is located in the CCMS scripting guide. It explains the scripting required for outbound, email, scheduled call back and web...

You say your company is buying the CC6 suite. We are using all of their CC6 products in our center now. Voice, email, outbound, scheduled call back, and web chat. We even bring in fax and voice mails as transactions to agents from our customers. All using the skills based and conditional routing...

With CCOD, Nortel's outbound product for CCMM, you can import data various ways. Excel being one of them. We import it as a text file from our Oracle database. We also import the agent and customer responses back into the system to update the customer records as well. We keep the data format...