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Hello, I have a user who has somehow been assigned to a Night Service Group. I'm not sure if he was able to assign himself to this group or if another individual did. His number (x2150) is the NS Group #. I tried to remove the group but it would not let me. Then I tried to just remove his...

Hello all, I have an Octel Aria 250 located in another state that we administer daily. For some reason we have not been able to access the system for the past few days. When I dial in using Procomm Plus, The modem answers and just sits there connected (the phone icon at the top is off hook)and...

Thank you so much for your assistance. The user can now dial out.

Hello, I have a user who is unable to dial out. I compared his extension programming to anothers and the only thing missing is the Pool Access Number 70. How do I add Pool Access number 70 to his extension? As always your assistance is greatly appreciated.

I'm new to the Call Pilot Mini 1.5 and trying to setup a mailbox with Off Premise notification to a cell phone. The problem that I'm having is that when I try to input the telephone number it says that I do not have access to dial that number. As a test I tried to input an extension number and...

That answers my question! Thanks so much!

Management has requested that we increase the number of digits in our passwords. I found where to make the change in system parameters but would like to know what happens once I make the change. Will all user's be forced to change their password immediately or will it wait for the current...

Thanks for your input. The DS1 is the only card in the trunk group and it is no longer used, I just need to remove everything. Once again thanks.

I have canceled an old ISDN PRI circuit and need to remove the programming in the Definity G3iv6 PBX. I know it can be tricky and do not want to bring down the other links. To accomplish this feat would I remove the programming for the Trunk first, the link second and the DS1 card last? Any...

The problem was with AT&T and not the programming. Thanks to all for helping out, I appreciate it.

AT&T activated xfer connect on a toll free number, but I have been unable to get it to work. I recorded the *8 in an announcement and use the "collect digits after announcement xxxx" command then the "route to number with coverage" command in a vector. Anyone have any suggestions on how to get...

Hello All, We have a menu on our main number and the person who records our announcements is saying that she made the changes that I requested. But when I call the main number it still has the old announcement. Is it possible to log into the mailbox and listen to the greeting without...

Thanks for the information. I appreciate the help!

I have a DS1 TN767B card in alarm and all the tests run show that the card may have stopped working. I have a spare card but it's a TN767E. Can I swap out the B with the E? The existing TN767B card has an external CSU/DSU.

Thanks for the documentation location. I found what I was looking for. Thanks again.

Is there a limit to the number of queues an ACD agent can log into. I have a Definity G3siv6 and can't find the answer in the documentation, plus need the answer quickly. Your help is greatly appreciated.

Thanks for the information. I will try it and let you know how it works out.

I am trying to setup a new DGC group with four members on a Merlin Legend r7v9 with Merlin Mail. How I would like this will work is the main number to the office is dialed, the Auto attendant answers and asks for an extension. The ext for the DGC group is dialed, the calls will then route to an...