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  1. rlgarcia

    RCC reports not working

    Beckman, thank you for the post. I tried to do the following first and it worked out for me. On my RCC Server, I installed the MySQL admin app, and went to the CCRDB database and noticed that all the tables whose name started with "rpt" had not been updated since the power outage. I then...
  2. rlgarcia

    RCC stops reporting/ polling data

    On my RCC Server, I installed the MySQL admin app, and went to the CCRDB database and noticed that all the tables whose name started with "rpt" had not been updated since the power outage. I then selected all of the tables that met this criteria and repaired them. I then went bcak into the...
  3. rlgarcia

    RCC reports not working

    A few weeks ago we experienced a power outage and our BCM 400 running 3.7 shut down. Upon booting back up, I was informed several days later that since that date the RCC has not been capturing data, because when they run the reports nothing but zeros show up in all the fields. However the...
  4. rlgarcia

    RCC stops reporting/ polling data

    A few weeks ago we experienced a power outage and our BCM 400 running 3.7 shut down. Upon booting back up, I was informed several days later that since that date the RCC has not been capturing data, because when they run the reports nothing but zeros show up in all the fields. However the...
  5. rlgarcia

    BCM CallPilot

    thanks biv, I am thinking of either setting up a speed dial to the external number. Have the agents call the speed dial and enter the DN of the ACD group they are trying to reach.
  6. rlgarcia

    BCM CallPilot

    This problem was resolved, but now we are having issue calling a CP SS DN from another DN on that same system. The call will just ring, and will not get picked up by CP. However if you call that same DN dialing the external number for the switch, and then selecting that SS or dialing the SS DN...
  7. rlgarcia

    Win98 Client Logs Off Involuntarily?

    Hello, The event id is used to identify a successful log off event. Do you have any security settings on your NT servers that would disconnect a user due to in-activity, or anything of the sort?
  8. rlgarcia

    Outlook Error when opening attached file

    Does this file contain MACROS, if so the security options in Outlook are the cause for this issue. You can correct this by adjusting your macro security settings, by going to: Tools -> Macro -> Security and setting them to your desired setting. Remember that this could open up your email...
  9. rlgarcia

    Using PC Anywhere

    Unfortunately, due to the concept and design of PCAnywhere the machine that the remote attorney is connecting to will always be tied up, if he is connected. You mentioned VPN; now if a VPN were in place he/she could just connect to your network and use his/her local machine in the remote office...
  10. rlgarcia

    Configuring Host running on Windows 98

    Try to connect both machines to the web, and then enable then enable the TCP/IP Host on the server and create your user account for it. Then on your web-connected remote PC, launch the pcAnywhere client to connect to a host via TCP/IP and specify the modem IP of the host in the host address...
  11. rlgarcia

    More than one dialup connections for windows 2000 server

    One question: Check to see if you can ping the VPN device on LAN2, while connected to LAN1. Possible Solution 1: If so, then adjust your VPN connection so that it will only dial to LAN2 if the PC is offline. *possible security risks. Possible Solution 2: If the previous is no good, then I...
  12. rlgarcia

    Configuring PCAnywhere with MS Proxy Server

    You should use the following on both clients and server 5631 and 5632. According to symantec the ports are defined by the version of pcAnywhere that you are using.
  13. rlgarcia

    Road Runner Business Account

    Correct. You will be provided with a list of IPs from RR and all you have to do is configure those IP to your clients.
  14. rlgarcia

    Unable to load nic

    Hey, It seems like your 100Mbps NICs are using a .dll or other type of file that is being removed along with the drivers for the fddi card. Try removing both of the cards, and then install the 100Mbps as if it was the first card.

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