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Thanks intrigrant One Question so I'm clear....the idle timer only for inbound external calls is for inbound ACD calls correct? And if I make an outbound call the idle timer doesn't change therefore your place in receiving that inbound ACD call doesn't change correct?

Im not offended either way, but are you referring to the Cisco box or the I3?

Can anyone tell me about the I3? I have a customer that just got rid of their I3 for Cisco PCCe. They are having a real problem with it because of how it is functioning (BTW its functioning right). For example, when they make outbound calls they are automatically put into a "not ready" state so...

Can anyone tell me about the I3? I have a customer that just got rid of their I3 for Cisco PCCe. They are having a real problem with it because of how it is functioning (BTW its functioning right). For example, when they make outbound calls they are automatically put into a "not ready" state...

Got it working. It wasn't restrict/perm list issue. The call never got to voicemail due to incorrect configuration on the PBX

I'm trying to get rid of ANI information on a call and I having trouble. I know if I route it to menu with option that will do it. However, I'm trying to pass the call through voice mail via app builder by just accepting the call then transferring it out again. When I set it up I get a busy...

Okay, I tried that by building the mailbox then adding the number as a revert DN and when I dial it the mailbox wants to act like a normal mailbox instead not accepting messages and transferring. The voicemail system is Call Pilot.

I have 3 toll free numbers that come in to my option 61 and I don't want to pass the inbound ANI/CLID info. Is there a way to suppress/reject incoming ANI/CLID on the PBX for these three numbers? If I stop it at the telco it will kill the feature for all inbound calls. Thanks in Advance!

Its been a while since I had to modify a script in symposium....However, I have a situation in which we currently have 2 teams, one that serve as primary and one the serves as overflow. The Manager wants to take out the overflow and have the calls route to everyone at all times. Instead of...

Thanks......I can find where to do that on the phone sets and voice ports page. I've clicked, right clicked ans I get nothing. Can you direct me to the place where I can delete the old info?

Hi all I had to change a user from a 2216 to an 1120e. De-acquired the set first then outed the 2216. Built the new 1120e set up the agent info in symposium but it still shows the old TN and I can't acquire the set. HELP!

If it runs SIP it would probably work

I have CUCM 8.5 connected to a Nortel CS1000 via qsig T1(Tie Trunk). When I call from a Cisco phone to a mobile phone I get the correct Caller ID on one multiple mobile devices. When I call others(mobile devices) the call shows up as Unknown. Any Ideas?

I have an Option 81c running succession 3.0 with IP capabilities - 2245 WLAN controller and a MC-32. Am I able to get any other WLAN phones? or am I stuck with the 2210/2211's

I'm working on a Call Manager Express 3845 router. I have recently installed 7942's and they make inbound/outbound calls. However, I've noticed there are some phones that have a smaller font. Can anyone shed any light?

I know CUCM is a bit different the CCME. However, try to update the CNF files. Then reset one phone to test before reseting all of them.

Trying to verify how many(if any)mailboxes haven't been initialized on my voice mail system. Does anyone know how to run a report that would provide this info?

When I log into the Cisco Unity Personal Communications Assistant and open my inbox it shows the Time as GMT - 04:00. The Unity Connections time showa EDT GMT - 5:00. Why is there a difference? Is the PCA pulling time from somewhere else.

I have to change the number that's dialed to connect to our Call Pilot Voice mail System. I can recreate the CDN on the PBX side to the new number but, is there anything that has to be changed on the call pilot server?

Wondering if anyone has any experience with connecting a Norstar MICS to a Cisco Router to process call over our private network(VoIP). Can I use a PRI between the 2 systems or do I have to use analog ports? I ve done this on an option 11 and 81 but I know the Norstar work a bit different...