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I tried maknig them ACD/NCFW to callpilot. If you call the ACD # directly CP answers and you get the announcement and/or the menu. Calling the CDN that is acquired by CCMS that is suppose to "Route Call" to either ACD 25858 or ACD 25859, it just rings. Any other idea? IF NOT LOGGED OUT AGENT...

Trying to have the script play an emergency announcement if a paticular agent is logged in. All the script has to do is either route the call to the announcement or route it to the menu in call pilot. This is what I wrote: IF NOT LOGGED OUT AGENT 2157 THEN ROUTE CALL 25859 .......this is a...

CP4.0, Uesr templet set to delete read messages after 5 days. System is not deleting the messages. Any ideas where to look

I'm an Option 81C PII on Sucession 3.0

No. I deacquired in CCM(Symposium), disabled, outed, then rebuilt the set on a new TN. Removed the old TN in CCM and added the new one then re-acquired. What started this was when she entered the observe mode, she couldn't release the OBV key. Had to unplug the set to release it. Now that...

New ACD SUPV with restricted observe. Every time she presses the OBV key we get BUG820. (Invalid ACD supervisor in observe procedure. Procedure ACD_IO). Problem started out, her OBV key once presses would not release. Had to unplug set to get it to release. Tried a new set (M2616) and also a...

I have had this happen a couple of times too. Skaret is correct. Restart CCMS SDP_Service (CCMS IS_Service will be automaticly restarted also). It doesn't bring down the system. Sent the problem to Nortel because it keeps happening. No valid fix yet.

Thanks, I was wondering if someone had a workaround. I guess I'll have to go to third party. i.e. Versadial, etc.

I found a discription on Nortel's web site, but you need acess. Network Planning Guide (there is a chapter on VPIM) CallPilot Release 4.0 Document Number: 555-7101-102 Document Version: Standard 1.02 July 2005

I have multiple call centers. Any Supv is able to monitor any ageny in any call center. Is there a way to restrict the Supv so that he/she can only monitor their agents and no one elses?

#1 - No #2 - Yes

Yes. I've got everything on Cpu 0, clock 0. If I get another report I will lock it to RING 0 and see if I can show it to one side or the other.

Do you have 137 running in your DROL and are they scheduled to run at that time

I get a BUG085 and BUG4001 from time to time but it doesn't associate to the TN's that experience the drop out nor does the time relate. PARM LPIB 2200 HPIB 2200 500B 1000 SL1B 800 NCR 20000 MGCR 25 CSQI 240 CSQO 240 TUBO NO CFWS NO PCML MU ALRM YES ERRM...

At times when on a call, the voice path drops out in both directions. Sometimes 2-3 seconds and other times, 30-40 seconds. Internal to internal and internal-external It is across loops, i.e. 36 to 68, 28 to 52, digital set to 2500 set ot 39xx set to 2500 set. Any ideas????? Opt 81C CPP on 3.0...

Thanks to everyone. Looks like the 3 ACD's I was dealing with all had RAO = FULL. All the other ACD's had RAO = NO. Figured out that if RAO = Full you get a busy if the agent is not logged in since the only thing you can monitor with that setting is the IN Calls key.

Get a busy after ACD Supv presses the Observe key and dials the 1st sometimes the 2nd digit of the agent position ID. We have Symposium 4.2 Is there any reason they can't observe?

Supervisor has OBV key. She can observe any Agent in any ACD queue. Is there any way to restrict her to just her ACD?

Clocking is good. LCNT clean. I check every day in AM and PM. Always the last 6-7 trunks in the route. (the outbound choice bottom up). Today didn't get any. Have had no complaints of calls not being completed. When I watch the D channel messaging it never happens (of course). Was hoping...

Getting a stream (at times) of PRI241's. Usually at the end of the day and only on the LD route (MCI). Any suggestions?