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as always, thank you John.i should win the "basic-question-of-the-month" award!!!alana

Hi, I am trying to get a status on a tn to see if it is enabled which I doubt but when I try to do a stat I get the following:> LD 20 PT0000 MARP NOT ACTIVATED REQ: STAT TN 15 10 NPR002 SCH0100 REQ: STAT TN 15 0 00 10 NPR002 SCH0100 REQ: Does this mean by chance that the pwd I am using does...

Hey, congratulations John. Couldnt go to a more helpful, knowledgeable guy! Havent seen you make a mistake though!!!! Thank you for helping me sooooo much!alana

Thank you John for helping me.Interesting-this morning phone working, must be from datadump at night?Thank you so much.onwards and upwards in our quest of knowledge ladies and gentlemen!

And yet another question. Today I had to move several phones. Most I just switched cross connects but for the one phone that had to be physically moved as there wasnt one already at the pod it stopped ringing. None of the hardware is at fault. I compared the working to the non. The results are...

thank you so much John. there are not too many people like you in this world.thank you for your patience and steadfastness.i am most grateful.

good morning and thank you. the last 4 digits of the did are 8181 and the four digit num for prompt maint. is 3997.

Hi John I did the printout.Should I only idc=yes on pg 10 referring to pri.should i not see 3997 on here on acod?if so please tell me what the critical fields are.also i guess that recording we hear is on RAN which we dont want.i tried again the 3997 from home and it still doesnt work.of course...

when i put a i pm for dn in mm then dial it, i go to receptionist.alana

The following is the output I get from ld 49.There was no prompt for idc=yes. where do i go from here? incidentally mm would not let me put in another maint # thank you alana.sorry this is so long and ongoing. TYPE IDC CUST SCH0274 CUST SCH0274 CUST 0 DCNO...

cool, i shall try.by the way the mm would not take another maint.i believe whole problem is not being able to get on the symposium. will get back to you.thank you.alana

cool, i shall try.by the way the mm would not take another maint.i believe whole problem is not being able to get on the symposium. will get back to you.thank you.alana

Hi John, thank you for your time.i understand from your comments the following (pls correct if wrong):1.there are a few routes to take,2.make a did the same # as normal maint # then we just dial in - where is idc table?, 3.problem could be because acd is not pointed to vm at ncfw - where is ncfw...

hi john i do have a did i can use although i am not sure which way is better; the original maint # was not a did (i was wrong earlier). apparently there was a maintenance number xxx-3997 associated with the xxx-1234 (voice service id)but someone unknown changed it(i dont know who did this)...

yes

as hillarious as it is, there is no administrator here or for that matter anyone but me, how do i find the prompt maint number. the number i was told is not correct. also is the voice service id the same as the announcement id? i just need to dial in from outside to change the greeting. thank...

do i dial the dn # for the phone or do i phone the number for the voice menu definitions (both are did, also, what do i press to get prompted to allow to re-record on the AS).i am able to do this on a phone that does not have voice menu definitions set up. i know its probably an easy fix but i...

i seem to be very confused.i have a voice menu definition to meridian mail (ie. 1234), off of that there are two menu items, one is an AS recording and one CL forwards to an outside line. how do i change the AS recording? i have tried dialling the exchange xxx-1234 then 81#. I have also tried...

hi, thank you, i do get into the mailbox prompt when following your instructions but when i try to get into the maintenance mode by dialling 3997 i cant as a result of the voicemail having a menu item to press 3 to go to a phone therefore when i attempt to type in 3997 as soon as the 3 is...

thank you John, i checked via paper work on the # and it is a did. please can you tell me the setup. i would appreciate knowing how to find the type over the switch rather than just paperwork! also, what does cot mean? thank you. alana