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AAM as the store. Exchange is used only for the VM to e-mail.

We made a change to reflect a different alias when receiving a voicemail in your e-mail. Not only stopped the notification, but dropped the messaging as well. The weird thing is that you could see messaging being delivered in the call logs, but they did not appear in the mailbox or light the...

All of our menu's are set up in the caller application editor with no relationship to the attendant programming in the site setup. Perhaps I'll do more investigation of how they are related when time permits. Messaging was down most of the day yesterday and still recouping........ Thanks for...

Ken, We are not sure where you find the timeout parameter you refer to? Thanks

We have migrated from a Call Pilot 5.0 to Aura Messaging 6.3. As part of this migration we had to tediously re-arrange and construct roughly 200 menus's (big job), via the wave file puzzle. Question: In the Call Pilot, a field was present to send callers via a "no response" selection(rotary...

Thank you Ken for taking the time and verifying the "invalid logins". Understanding the security aspect, I do however feel it should be at the administrators discrection as to how many invalid login attempts a user has before being logged out. From a feature standpoint, this is going in a...

I thought so as well. Let me know how you make out. Thanks!!

Below is the less than desirable explanation from the Avaya engineer yesterday. Not very happy with this product and will not be recommending it to peers! The Login Retries limit is to be left at 3, as design intent for 6.3.3. What this would mean for the customer is that if someone calls in...

YES it is a VMware install. Interesting.......

Having our vendor open an Avaya ticket. I'll let you know the outcome. Thanks again guys for your help!

KenMean, Having the same issue with both the Audix and Aria. ddog, Sorry for the confusion, however two different things are going on here. After (3) attempts the Avaya messaging lady says to contact my administrator and hangs up, but it takes (5) attempts for the mailbox to be actually...

Thanks Ken. At first I thought it was a system parameter. I"ll give it try and let you know.

ddog, "So after the system logs you out after (3) attempts and then you call back and attempt your two remaining tries and fail does the mailbox lock ?" Correct, it locks you out after the two remaining tries. KenMeans, Yes, we are using the Call Pilot TUI. Cutting over on Monday morning and...

As you mentioned the Login Retries is set to (3), however it is a read only field. The only other info in Log-In Parameters is password length, minimum password length, and lock duration.

ddog6601 Thanks for your response! Administration / Messaging >Messaging System (Storage)>System Administration > Log In Parameters > Consecutive Login Attempts (7); is where I am making the change. System Policies only deal with system passwords on this system. This is on a AAM 6.3. If I...

Cutting over to AAM from Call Pilot next week and have tried to change the invalid login attempts to (5) instead of the default (3), to alleviate additional trouble calls. No matter what I change invalid login attempts value, the system logs me out after (3) attempts. Is there another field I am...

Ran into the same issue a couple of weeks ago. Make sure the element domain name and IP address are in the DNS. Good Luck

Curious question Wings08. 1. on a set level you can change CLBD to CLBA in the cls. That will block CLID on every call made from that set. When you block the CLID, what is shown on the outbound call? Unknown number, is it blank? Thanks!

Give this a try! Login to Call Pilot Messaging->Message Network Config Add a new Node Enter steeering codes After building the new node you have to go to each mailbox and enter the new location code.

Plenty of great contact information! Thanks Everyone.