MOH Vendors 4

[Pudge99]

Any recommendations for a good "Music On Hold" vendor for a multi site (30) Nortel PBX customer. Currently using a remote download to a box connected to an analog port. Vendor is charging over $50 a month per site and thinks charges will increase in the fourth quarter.
Thanks in advance,
Pudge

 

[pcat200]

We use American Impact Media, but only for three sites. We use them to record our scripts, then they send them to us on an SD drive for us to load. I am not sure what their cost is.

 

[janaya]

does the customer need "custom" music? do they have a MIRAN card installed with a free port?

If they don't need custom and there is a free port on the MIRAN card, there is royalty free music on the card already.

If they need professional custom music they are out of luck. I have a customer that just hooks up a CD player and puts it on Repeat/Shuffle for thier music.

 

[Pudge99]

Thanks PCAT200, I will check out AIM.

Thanks janaya, although I do need custom music that is changed on a monthly/quarterly basis. We used to use CD players, but with 30 sites a remote download is a better solution.

 

[janaya]

Yeah, custom messages always puts a wrench in the day to day.

Just google for MOH vendors they are a dime a dozen. What you want is the ability to purchase the equipment and then just upload your messages.

good luck

 

[curtismo]

If you want to "roll your own" solution for multi-site, you could purchase your own hardware (where you can download content via Internet) from someone like Interalia or Premier Technologies.

For content our company used a local radio station group to produce CDs for our MOH equipment. They took care of the Voice-over work, music licensing, etc.

 

[chippowell]

I'm using these guys, under the moniker "AMS - American Messaging Systems" or maybe it's "Service."

http://www.onholdbusiness.com/

I have no Miran card, so they beam the music into this little adjunct box we have. I think we pay them about $19 per month for just one of my sites. I would think it might be cheaper for a multisite deal.

 

[Pudge99]

Plenty of great contact information!
Thanks Everyone.