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Thanks, will see if I can do this :-)

Hello all and good day, Is there a way to pull a list of voicemail boxes and the personal operator being used without using Provision? I used ASA but was told by our support vendor that the LDAP connection is not working and we would have to upgrade to fix this. Thanks!

Hello all, This asked before, but there were no responses. Would ringtime include RONA calls for an agent? Or would that ringtime be discarded since the agent never answered? I am looking at an agent interval report we modified to include RONA and ringtime. The agent answered one call and...

Aura Messaging 6.1 Under Administration --> Messaging --> Server Reports --> Measurements --> Load There are several subscribers over their threshold yet I cannot find any report/option to list their mailbox numbers. Where can I find this data? Or will I need to upgrade to 6.3? Thanks in...

I was able to set up another site with the operator disabled. I built a new hunt group and also added an entry to the AAR table so it will route to Aura. And.... The system announcement is still there. However, when pressing 0 for live assistance, I do get a different announcement...

Our client requested that this be removed. They don't wish for the caller to have these options after recording their message. Perhaps I can create another site and turn off the operator, but I'm not sure if I need a license for this. I suspect I will need to create another hunt group that...

Greetings, After a caller hears a person's voicemail greeting and before hearing the tone to begin speaking, the system plays an announcement to let the caller know that they can press 1 for more options after recording their message. Is it possible to turn this feature off for a mailbox? Or...

It's the second item listed. Here's the data query: dagent.LOGID SPLIT dagent.sum(TOTAL_ACDCALLS) dagent.AVG_AGENT_TALK_SUM dagent.AVG_AGENT_ACW_SUM dagent.sum(EXT_CALL_IN) dagent.AVG_TALK_TIME_IN_SUM dagent.sum(EXT_CALL_OUT) dagent.AVG_TALK_TIM_OUT_SUM dagent.sum(TOTAL_I_ACDTIME)...

Good day all, In CMS, I took the Group Summary Daily report and modified it so it will list a line for each skill the agent logs into. I also added a column that will list the skill number. I noticed in the Totals line, there's a number listed for the skill number. How would I get rid of...

Thank you Kevin!

We have a user running CMS Supervisor 16.1 on her laptop yet our server is at version 16.2 Will she be able to connect to our server or will I need to upgrade CMS Supervisor on her laptop to version 16.2?

Thanks everyone! The agent was not using his headset button properly. I instructed him to always press the headset button after every call. He would sometimes let the caller disconnect and got in the habit of pressing the headset button twice to answer the call, hanging up on the caller...

I received complaints of callers to our ACD group being disconnected after selecting an option while in the vector. I performed a trace on the vector and verified that the call was being queued properly to the agent. I reviewed the agent's trace and noticed there were several entries in this...

Avaya took away our dadmin login we have had for years. We lost the ability to busy/rel trunk groups.

I was on the phone with Avaya and they said they are being slammed with calls this morning and it's affecting 3.1.1 and 3.1.2. The support guy said he hasn't received any 3.1.3 calls yet. I'm curious if this version was also affected. Any news as to what happened? I was told a java bug was...

Our CM didn't change time as Avaya said it would. How can I disable NTS? I don't see that as an option using the web tool. Thanks!

Our CM didn't change either although Avaya confirmed with us that we didn't need a patch. Can someone tell me where I can disable NTS? I don't see it through the web interface to the S8700. Thanks!

I was told 6 hours. Avaya suggested manually changing the time.

Yes! THANK YOU!

We are CM 3.1.1 and I'm needing to backup our VAL board. I've tried the 'enable filesystem board login' command but it tells me to use enable filexfer. I entered this command and noted that it requires no login information. How do I set the login information for getting to the VAL board...