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I think we have already seen this in the Symposium Dictionary some where, and word for word. But this does not help us at all. I have never seen a telephony system that does not add up. Surely it makes sense that all the components add up to the logged in time. Otherwise, how does a Call...

Please can someone help me understand what we are missing in the following calculation. We are using Crystal Reports to design a new report using Symposium V3.0 Database fields. Logged in Time = 08:37:32 Talk Time = 05:39:51 Not Ready Time = 01:39:56 Wait Time = 01:02:20 DN INT Time = 00:00:00...

No other problems reported from any other applications. Possibly there maybe some ocassions whereby people open files using a different version of Excel. However this is minimal if at all. We have not tried saving to the local machine, but we can try and see what happens. The only thing that...

Help. Our Server at work is using Windows NT4 and we use Microsoft Excel 2000 on all our Client machines. The problem we are having is that more and more Excel files are coming up with the error "UNABLE TO READ FILE" when we try to open various Excel spreadsheets. Some spreadsheets have little...

Does this mean it is possible though or not?? If so where do I need to look. Exchange Server 5.5 is not something I have used before. Our IT Services Team are telling me this is not possible, but I'm not convinced, hence my posting.............

We are currently using Exchange 5.5 and have Outlook 2000 as our email software. Is there a way of limiting certain user permissions so that they cannot get into out Global Adress list. We want to be able to assign certain users to only being able to send emails to certain address lists or to...

We are currently using Exchange 5.5 and have Outlook 2000 as our email software. Out Network is NT4. Is there a way of limiting certain user permissions so that they cannot get into out Global Adress list. We want to be able to assign certain users to only being able to send emails to certain...

I'm a bit new to Symposium so please could anyone help me understand what reports in Symposium V3.0 will get me the following information: Queue Time - Is this by Application or Skillset?? Talk Time - Is this by Application or Skillset?? Queue Time being the amount of time a customer has been...

Still awaiting confirmation from our IT people on the number of ports, however I've had confirmation that we are in fact using Access voice ports. When I ran the IVR Queue Statistics report as per the above note, what does it class as not treated and the not treated delay?? Also in terms of...

sandyml , Yes we have an Admin User who is part of our IT Services team. What they seem to know about the system though could be written on postage stamp, hence why I'm asking the questions. I Head up the Forecasting and Planning department. So I need to ensure it's right.

sandyml, We have a SCCS version 3.0 and I'm 99% sure its Meridian Mail. That's only because I've heard our IT Services guy mention this to me before. Hope this helps.

How would I go about printing out all our scripts within Symposium?? Do I need any special access within the system to do this as I'm not sure I am setup as an admin user.

Symposium is all new to me so you'll have to forgive my lack of knowledge. Not sure whether we are using IVR, Access or RAN's. How can I tell?? My gut feeling is RAN's. I did run a report as you suggested, but it was called an IVR Queue Statistics Report. It told me that the calls not treated...

When an agent has made themselves Available after being in NOT READY, how long should it be before they get a call delivered to them out of the queue?? Is this setting something that can be changed and does it have a minimum value in seconds?? Also when a call is delivered to the Symposium...

We are currently using Symposium release 3.0 I on my BT Horizon stats I seem to be getting a large number of Ring Tone No Reply calls. When I have tried dialling my 0845 numbers and make a selection, it can sometimes take 8 / 9 rings before I either get put in a queue at the site and hear the...

We are looking to upgrade our Symposium telephony solution from version 3.0 to version 5.0 with Web Client. I wondered if anyone could tell me where I can get some user documentation on release 5.0 so that I can understand the extra features I would be getting? What restrictions can you apply...

Has anyone experienced the following: We are currently using Symposium V3.0. We are looking to upgrade to version 5.0 with web client next year, not sure whether this will resolve the below query though?? We are running a historical application report which displays the calls offered, calls...