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Yes, this was brought up to the business however, they want the ability to speak live to the oncall rep before leaving a voicemail.

It will be random unfortunantely

Correction.. Here's the catch, they want the ability to change the cell number.

Hey guys, New Avaya user here, running CM4. One of my call centers need the ability to send a call to a cell phone afterhours, and if not answered withing 3 rings, send it back to corporate voicemail. Here's the catch, they want the ability to change the voicemail number. I've been able to...

Hey guys, I'm setting up a call center and wish to display the VDN name on the 4610 set upon receipt of a call. The DN is shown however the CLID preceed's the VDN name. i.e. 888-888-8888 to VDN NAME This is causing the VDN name to be cut off, is there anyway to removing the CLID from...

Greetings, I'm new to Avaya after working several years on Meridian systems. My question is the following: I need to create a hotline for a call centre that would ring close to 30 sets simultaneously. If an agent answers and another call comes in, then the other 29 sets would ring, etc...

Found it there and have removed it. I'll keep an eye out on my reports in the morning. Thanks!!! SympCP

Where can I find that?

Hello all, I am having a strange issue with a couple reports using the thick clients. I had originally scheduled a report to run at 8:22am daily. Everyday my report ran fine. I then de-activated the report, changed the scheduled time to 6:00am, then activated. The next morning, my report...

The issue was with the RTD_Service on the server itself. The service must be restarted to reflect the changes made.

Are you loging on your server remotely? Or physically at the machine?

Hi there here's a TNB of a set that will not go to voicemail. Can anyone help? I'm sure its just something simple that I've over looked. Thanks, SympCP DES 5708 TN 006 0 00 08 TYPE 2216 CDEN 8D CUST 0 AOM 0 FDN 7000 TGAR 1 LDN NO NCOS 6 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST SCPW CLS...

Another way of getting rid of these calls, although, not the best, is to de-acquire and re-acquire the CDN.

Here's a prt of my ACD TYPE ACD CUST 0 ACDN 5302 MWC NO DSAC NO MAXP 20 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA YES FRRT 54 FRT 2 SRRT 55 SRT 60 NRRT FROA NO NCFW FNCF NO FORC NO RTQT 5 RTQO MSB SPCP NO OBTN NO RAO NO CWTH 1 NCWL NO BYTH 1 OVTH 3 TOFT NONE HPQ NO OCN NO OVDN IFDN...

Thanks John, I'll try that out. When I prt acd 5302 in LD 23, what specifically should I look for? I'm pretty sure that this could be the source of my problem. Thanks

I'm pretty sure no one is toying with me. Here's the TNB of the set. You'll notice on KEY 15 cfw to 5738, that was not there prior to this happening. Note, this set is acquired by Symposium. And I don't believe this is a BFS issue, although I am not sure. Thanks. DES 5741 TN 008 0 00 09...

For some reason, some of my sets at times decide to set themselves on CFWD automatically to a different DN on my switch. Has anyone ever experienced this beofre? I'm running Succession RLS 3.0 Thanks

Is there a way to have the Real Time Display pop-up to fron of the screen when a threshold has been exceeded? I'm running SWC rls 4.5 su05 Thanks, SympCP

Hi there, We print to file using the MTE. Unfortunantly, our system allows a maximum of 10 printer entries. People have since left the company, and I need to delete the printers to set them up for the new staff. Does anyone know how I can remove theses printers? Thanks, SympCP

I am experiencing the same issues. Can anyone help? Thanks