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we have a site where the customer is using external authentatication to a ldap server. The system is 1000e with release 7.5 and when we try to log on using the admin account it fails but if we put this account details in the customer's ldap server it works ok. this goes against the sequence...

I have a site running release 7.5 and I am trying in configure/invoke fast station sync which is suppose to let you make changes using cli and these changes are then reflected back into em (just like a tm4 sync) All the book says is to enable buf stn in ld 117 and then the ip address of the em...

Just checked 2 rel 6's and a 7.5 all give the same result. time for a ref to avaya???

Hi all I have a 1000m with release 4.0 software ( not upgrading ) and on the same large site a 1000e (gradually taking over the extensions) running release 6. They are connected using 100 h323 trunks with the nrs on the 1000e. The trunks on both switches are in zone 255 and the media cards on...

Hi I have a Contact Center 6 with all the correct patches and I am trying to find a method of getting the agent desktop display to be a msi file for distrubtion to agents pc's rather than an exe file which it is at present. Has anyone managed to do this successfully. Thks John

I have the solution (ok it worked for me) stop and start the ccma icetrd service in control panel. regards john

Thanks for the tip on 1000t will try it on my 1000e. John

Hi All I have a problem with no message waiting lights working on an 1000e. The callpilot is at the other end of h323 trunks and all the phones on the 100om do work correctly. We have looked at the level 2 trace from the d channel and it looks correct when the lamp is asked either to be...

Hi You do not have to remove the elan connection on cc6 it will work with 2 connections just as before. John

Hi all I can post the config for the meridian but not the avaya. Ther is a doc for the ayava of thier web site. John

Hi all I have been struggling with this problem for 3 months now and am beat I am a Meridian tech and sorry for the scant info on the avaya. We have followed the Avaya-Meridan interconnect notes to the letter. I have in the UK a Meridian with 4.0 software, sig server and h323 trunks &...

If the data network was blocking the port then would the normal tdm (3904) call also have the problem? I cannot see the difference between a callpilot call which is in essence a call to a tdm port (call pilot ports are just 2008's) and a normal 3904 call.

More info as requested VERSION 3021 RELEASE 4 ISSUE 00 T + IDLE_SET_DISPLAY DepList 1: core Issue:11(06/10/16:20:00EST) IN-SERVICE PEPS PRS/CR PATCH REF # NAME DATE FILENAME SPECINS Q01102996 ISS3:1OF1 p20109_3 12/12/06 p20109_3.cpt YES...

Hi all I have been struggling with this problem for 3 months now and am beat. I have in the UK a successsion with 4.0 software, sig server and h323 trunks & callpilot 4.04. Fully patched. In the USA there is an avaya (sorry don't know which type but suspect a definity) again with h323 trunks...

Hi all Does anyone have a link the the admin doc's for Mitel Enterprise Manager. Thks John

HI Check the patches on the media card and the firmware of the phones. I seem to remember a patch cured something like this earlier this year. John

Hi all I have successfully completed 3 tm3 installations. One upgrade on xp and 2 fresh installations on 2003 servers. You must follow all the notes in the general prod notes and all will be well. This must important being the modication of the 2003 server settings. Except This bug has come...

Hi all I think your problem might be the Data Excution Prevention settings on the server. See page 241 of the intallation ntp. Regards John

hi I would suggest you give the cls rngi to the phone. Works for me. john

HI ALL I am going on Monday to start the first installation of tm 3 on a 2003 server. Has anyone any gotchas I sould look for. I have the latest product news and the 2 patches that have been released. Thanks John