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Hello, I need to create a search to pull in tickets that are still open after 150 days from the present date. Can anyone help me in this matter. If you need more info I can provide it. Thanks

Has anyone heard about a particular bug in the Octel Sierra nad Lucent CA voicemail systems. We have been told that there is a bug in the processor and on March 14, 20011 the processor will revert back to 1984 and we were also told that there is not a fix for it. Has anyone heard about this. Thanks

We have a full column just installed 4 shelves. all 4 ring generators are not coming on. The light on the front panal is barely lit.We have replaced them, no luck. We have checked the input dc voltage, all good. They are NT6d42CD rel 4, dc power supplies are REl 4. Has anyone had this type of...

Does anyone know if there is a wireless headset that can be used with the m7316 series phones, or can Norstar only handle Wired ones. Thanks

Anybody, I need to change the history file size and what it captures. I do a change in load 17 and under adan i do chg and it fails saying invalid number of parms. The book say that under adan used chg and port number of device. Does History have a device? Anyway can someone tell me how to do...

does anyone know what the default password is for the Directory/log on an M3904. It is programmed on a MSL-100 Central office switch.

Just set up a Norstar MICS-XC 5.0 with a T1. I can make outgoing calls with no problem,But Incoming calls, the caller hears ringback, but no phone rings. We only have 6 channels on the T1 that are programmed at the CO for our use. I put Lines 1 - 6 on a phone Appear & Ring. When a call was...

We usually set up our central office T1 channels for Outgoiing Start pulse as Wink Start. Are Norstar T1's set up this way also

I am installing a norstar with a T1. MICS 5.0 It will be connected back to our Central Office via T1. We have set our MSL100 up to provide site with a 765 office code, For example When someone calls into site using 765-2000 how would I set up a particular phone to ring. We are configuring this...

it is an octel sierra

How do I send a system wide message using the system managers mailbox.???

I don't have an FTP site but my email is jgaillar@csc.com if you can just send it to me there. If file is to big let me know and I will figure out another way to do it.

More info about it. Dial 9 to grab an outside trunk and the the 10 digit number and it returns a fast busy, but when you dial locally within office code last 4 digits it works. Replace STe with a Tone Commander as an ISDN set and you can dial 9+ numbers fine. Seems like it is just with the STE.

what is the card type that should be used in an option 11, part number would be good. Also I believe the STE dials good locally but when you go 9+ to grab a trunk it fails. We have looked at all settings on both switch and STE but still no good.

Unable to dial out of switch using STE (Secure Terminal Eqipment) Switched phone out to tone commander and it worked. Anyone have any idea what I am talking about, if so any suggestions

Anyone have a procomm scripts that I can use to delete mailboxes from an Octel Sierra platform running software level 1.20.26-3 This will be needed to delete uninitialized mailboxes. I have ran a report and captured it, now I need to delete the boxes on this report. Any help would be appriciated.

system is at software level 1.20.26-3

Does anyone have a sample script that I can go by?????

Is there a feature on the Sierra platform that will automatically delete uninitialized mailboxes after a pre determined amount of time. If not is there a way to delete 6,000 of these mailboxes without to much effort.

When you set up an acd group on a meridian system is there a code that is used to activate the agents or is that a flexible feature code that has to be programmed. in any case what the codes are or how to activate an agent