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Thanks guys for the responses I know how to use Call Park and the difference between analog lines, analog DID trunks and PRI circuits. However the original issue has to do with using hold not Call Park. Let me give you the entire scenario below to ponder. DID Target line 175 (analog) is...

Thank cook1082, but that wasn't my question. I know about system wide call answer. I have my doubts that what the receptionist is explaining on the old system worked in the manner she says. She is pretty savey as receptionist go, I just think she isn't explaining it correctly. Is there a...

We recently upgraded our MICS 3.0 and Flash voice mail to a MICS 7.1 and Call Pilot. We replaced the old system with a new all new equipment. The old system consisted of 6 DID Trunks and 8 POTS lines in hunt. The new system runs off a PRI. The receptionist claims that the new system has an...

Thanks Brian, so you're saying I have a bad 308 exp card or do you think it's the actual processor? Thanks! MAC

I have a Partner ACS R6 with 3 308 exp. cards; the system has a total of 11 lines and 20 stations and is about 2 years old. We have a mix of phones we're using, mostly 34D sets, a few 18 & 18D's and a couple of old Endeavor phones. There seems to be an intermittent problem with one of the...

I'm no expert on toll restriction on Nortel, but can't you restrict the "*" so it can't be dialed? If you're not using call forwarding (it's activated using *72) there shouldn't be a problem restricting it. Also, you might want to restrict "11" since in some CO's you can dial 1182 instead of *82.

Hi Marv, Thanks for the info, but how do you do that. I found the programming section regarding PBX codes in the manual, however how do you program the "flash" function to the code? Mac

I need to know if there is a way, using a single line set, that I can answer an outside call (on a Centrex line) flash the line and transfer the call off premise? I've got the switch programmed so I can do this with a proprietary phone however when I flash a single line set, the caller gets put...