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Thanks TTT I'll give that a shot, I appreciate the quick responce!

Just installed an ACS with a Small PC card that answers all calls on two lines. They forward their phones to another office frequently during the day. When their phones are forwarded and I call in, I hear the other office Auto attendant but the light stays on the line that is forwarded. With the...

Never hooked up a printer...I do have a 355 adapter, do I just need a 8 conductor patch cord with that?

If printing will display something that extension programming won't, I'll go find a printer,however,when I go into extension programming it doesn't recognize it's existence. That's what left me to believe it's ARS.

Thanks for the reply; Yes it is. But what is [604]? I don't think its a mailbox, (which I can't confirm because I can't change the password), it doesn't appear to be an extension (because I can't enter it in any programming) It appears to be a trunk transfer of a sort because when you dial it...

Sorry if that seemed too crammed with details, but I didn't want to leave anything out,....... I was asked to change the dialed number when a caller selected #4....I suppose I may have an ARS situation on my hands. I'll do some homework on that first. Any ARS clues would be helpful though.

I was sent to change a "Merlin II Legend CKE4 Processor with 007 MLM Voice mail" selector code dialed number. Reviewing the Selector codes they all said transfer to extension according to last digit [2] dialed ext 602 [3] dialed ext 603 etc., (except [7] dialed ext 51). Assuming they were System...

This is a chain of banks that standardizes most of the branches with one (1) 34 BIS display phone for programming all the branches when they crash. I will present that as an option to the Service Manager.

I have a customers Merlin II (cabinet/carrier type)Processor that losses programming after any power recycle. Anybody know what battery I can take with me to repair on site, or do they vary?

Additional note, I'm working at a different office now that doesn't order ONEACS, (anyone familiar with ONEACs please respond) I had total confidence in their design as conditioners and Battery Back up. I don't believe they were "true" UPSs but they smoked APC (which we frequently scrapped) in...

I was surprised to see only (1) mention of Oneacs. I've worked with Executone Phone switches for about 10 years with exclusive use of Oneacs because of it's conditioning abilities, Executone was easily damaged by surges. I've seen many failures of APC's on customers desktops and Phone Switches...

Certainly appreciate the info.......Thought I saw a couple of Red Flags when "restricted" came up[Sleeping2]. Thanks again.

Digitalmind: Yes, even without anything in the slots it sees a DID card. Arr: Defaulted 3 times with no effect. PCMIA card reads; NNTTV040 DLMR3R 1999/0701 NT7B64CN 0002 Rel 2 NA CICS RESTRICTED 4.0 s/w V 5.04 2001/01 Just called the customer to have him read me the Maintenance Display of the...

Reinstalling a customers inhereted (abandoned) Cics and while expanding it with a DS card it seems the second slot was only responding as a DID card. Swapping, rotating empty slots, restarting (3 times with 5 minute delays between power recycles) and reprogamming attempts had no effect. No...

Moseying through the threads, I didn't see much mention of Battery Back UPS. I've been partial to ONEAC in the past, but our new distributor doesn't carry them. Minuteman "XRT" or Minuteman "Enterprise" seem to be adequate conditioners (true sinewave means conditioned line...doesn't it?) and...

Wetting my feet here on Partners - Will be moving a Partner II to a PartnerACS 7. There didn't appear to be any reports available to dump the data base (in PartnerII). Did locate the System Planning forms for both versions for hand packing though. Are the PartnerIIs friendly enough to display...

Finally went back, few differences in COS etc., but still had programming probs...., could not reinitialize passwords on guest extensions to change its outdial etc. Appears to be a corrupt database. Think I'll print the user guides as well. Thanks again for the help..

Sorry for the delay, limited access to PC lately. Thanks Paul144 for the link. I finally found them under "Find a document A-Z"..... Found quite a few actually; Merlin Legend Mail #555-600-100//, Merlin Mail for Merlin Legend #585-320-742//, Merlin Mail for Merlin II #999-320-704//, Merlin Mail...

Thanks for the directions. Is Merlin Mail and Merlin Messaging the same? I didn't see any manuals for Mail 007 at AVAYA.com. The customer is hard to access so I'd like to go there armed and dangerous. Thanks again.

Trying to adjust Auto attendant and its not behaving like I hoped it would. Lacking prompts for recording main greeting mainly. Trying to locate inexpensive if not free site for MerlinMail 007 Rev 1. I tried JandJcommunications.com, Samhassan.com and other semi-popular sites but can't seem to...