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Didn't see this online, was just curious with Essential edition if there's any user portal on the web that people can access to set up forwarding, view call logs etc? Just wondering if Preferred is needed for that, thanks all!

Thanks so much everyone that's a big help. The other solution they were showing from a 3rd party does show devconnect partner as well. Will check into this further, really appreciate the help.

I can't edit my last post but just to clarify, the part #s above was not with the 3rd party. The above was around $24k in total. Originally they quoted on Avaya plus the 3rd party add on, so the Avaya was $12k, and then 3rd party $30k. I then asked for a quote showing Avaya doing 100% of...

Thank you so much for the help. I can send a PM with the 3rd party one I just didn't want to post it here since I have my name on here etc. It looks like when you talk about XIMA that's a 3rd party solution as well. I guess my main concern was that Avaya could do everything we need itself...

Hey everyone, I'm trying to use Avaya IP Office for my call centre environment and we have some basic requirements. Been working with an Avaya partner but I just don't really trust what they are saying. They keep telling me that I need to just get the Avaya IP Office with Essential but then...

By the way if there's anyone on here that's an actual Vendor or partner and would do the same pricing as CDW I'd be more than happy to buy from you. I'm in Canada so not sure if that matters for shipping etc but let me know.

One last question, is it safe to assume that this goes for all licences? So for example the IP Endpoint licence IPO LIC R6+ AV IP ENDPOINT 1 would that be the same, that it needs to match the SD Card Serial number as well I assume?

Will do thanks! Emailed my CDW rep to find out how it works as I'd buy the SD card and licence from the same place. Wouldn't just use some random place. I'm of course just trying to cut costs as again this is more to play around with etc but obviously want it to work as well :) Picked up...

Great thanks, and def not buying from a grey market, was going to get it from CDW. Was just confused because it says "In Stock", but then if I click Check Warehouse Availability it says can't check at this time. I think CDW is pretty reputable so my biggest thing was just how they would know...

Got it that makes sense then thanks. I guess that's why one store I saw online when trying to buy the Essential edition was asking for the dongle number at check out, I guess that's the SD card it wants. I was just confused because when I was looking at CDW for example it just lets you add...

I guess the thing I'm not clear on is that when I search those parts it shows a SmartCard with a chip on it which the V2 doesn't have. In the manual it says Licences are done using SD Card for V2. WAs just watching a Youtube tutorial though and they imported the licences from CSV so I guess...

Just to quickly add to this, I'm pretty sure the part # I have above is right as that's what the manual even says, but where I'm confused is how I know it's a SD Card vs a Smartcard as depending on what online store you use, it shows different pictures for that part number, typically no picture...

Hi all, I'm just slowing buying pieces of IP Office to learn and mess around with, so just bought a brand new IP500 v2 control unit part number 700476005. From a previous quote from an Avaya they said that for 5 SIP trunks I need IPO LIC SIP TRNK RFA 5, but no part numbers were given. If I...

Okay awesome thanks. Basically just need it so that it shows 2 separate lines, so that I can make an outbound call from extension 301 or 305 which both have different outbound caller IDs. And then for inbound if someone calls 301 or 305 it goes to the phone but identifies which extension is...

Awesome thanks, one last really stupid beginner question for the night. If I go with Digital, like the 1608 phones, are they limited to one extension? I know they have 8 line appearances or what not, but if I have lets say extension 305 and 301, can I have line 1 on the phone be 305 and line 2...

Here's a really stupid question maybe to ask then. I know when we sell Avaya typically we use Digital sets as everyone has an old Nortel system which I thought used RJ11 or normal phone cabling. But in a video on Youtube connecting Digital Avaya sets to the IP500 it looks like an Ethernet...

Oh okay cool that's good to know just because I know when looking at the digital vs IP phones the digital sometimes seem slightly more expensive when I've checked. Thanks for all the help, sorry for all the "sales" like questions. I'm a partner for Bell Canada so we sell Avaya but our extent...

Thanks for all the replies everyone! That's a huge help, didn't realize about the endpoint licence. Just curious is that endpoint licence needed if it's a digital phone instead of IP? No real preference here. I know that the Comb Card I'm asking about is of course needed then if I use...

Hi all, I'm not super technical but I know PBX's and have used Asterisk for many years. Looking to get an Avaya IP Office as we well it through a partner but as it's mostly just for playing around with, I wanted to check if I need the part above. We are using 9620 IP phones and then 5 SIP...

Hi all, Quick question. If I get the IP 500 and want to use it with my SIP Trunks from one provider, I understand that I need the SIP Trunk RFA licence to do so. Just curious as I see various part #s, 1 says 1 SIP Trunk then there's 5, 10, etc. Is that referring to concurrent calls over my...