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I absolutely recommend the Plantronics CT12. Plug into the AUX port on the Partner 18D. Plantronics has the best customer service. Recently called Plantronics b/c client CUT the (brand new) headset cable on his CT12. They replaced it free of charge and over-nighted the part. How's that for...

Thank you Hal and everyone for your input! I am the programmer for the voice mail cycochris was talking about! Worked like a charm.. I changed the dial zero/timeout action to extension 10 and then cleared out mailbox 9991 (3 messages)! You guys rock! Thank you, Andrea

Mystery solved!!! I personally want to thank Touch Tone Tommy for his suggestion of placing a DSS/CA48 on Extension 10! This morning my technician discovered an extension "grabbing dial tone" right away! The client and my tech found the culprit extension - ALAS - there was no phone attached...

Merlin Legend Mail 007 - Customer wants to know if he can have two greetings on his individual voicemail - one greeting for internal calls and one greeting for external calls. I *know* that the IP Office and newer releases of AVAYA voice mail systems do this. I just can't remember if the MLM...

The client has a 6 year old Lucent 800VA UPS. I began purchasing CyberPower as opposed to the AVAYA branded UPS-es several years ago. Love CyberPower - no problems. What do you suggest? Andrea

As of today, the lines still haven't gone "off hook" on their own since the ACS processor was powered off then on. One thought did occur to me lately... the UPS is making a grinding noise. We've had several bad UPS-es which create havoc on ACS or Partner II processors. Anyone else experience...

Unfortunately my company wasn't told by the owner or his receptionist about the problem until two weeks *after* the ACS upgrade. Just started working with this customer a month ago. I was careful to discuss if there were any problems beforehand.... So, looks like I am to replace the processor...

I have ordered over 6 of these and 2 have been returned. Ports DOA *and* have had problems working with Mail VS (upgraded recent client from a Partner II with Mail VS). Mail VS R4 had problems recognizing the touch tones from the R7 processor. Spoke to my distributor's tech support team; they...

Okay, this one is perplexing me!! My client has a Partner ACS R6.0. (We ugraded it to an R6.0 several weeks ago from an R3.0 without a problem). *Before* the upgrade, the Parnter ACS would take lines off-hook and hold them. This problem began occurring on line 4, then transferred to 3, and now...

Thank you TTT! Understand clearly now! Regards, Andrea

Hello experts, I am upgrading an ACS R3.0 to an ACS R6.0. Client wants the Remote Call Forwarding Feature, hence the upgrade. Customer wants transferred calls to go directly to his cell phone. I am "stumped" on one step in the process - assigning Line Coverage Extension #208. I understand I...