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  1. Stagemusic

    ACD PHONES IN MSB - CALLS NOT GOING TO VM.

    OK...I never even considered that because it is so rare these days.
  2. Stagemusic

    CPND for external calls

    Class of Service on phone ADD vs. TDD
  3. Stagemusic

    ACD PHONES IN MSB - CALLS NOT GOING TO VM.

    The action of the calls are dictated by the commands in the script and not the PBX. You need to check the script for this queue and make sure that there is a command stating that if agents logged in = 0 then route to (your mailbox number).
  4. Stagemusic

    List unregistered IP phones on 1000M

    It seems to me that there should be a way to list any TN's of unregistered IP phones on the 1000M. However, I can't seem to find out how. Anyone have any clues?
  5. Stagemusic

    Cisco VoIP pros vs. cons

    We are in the process of adding the Cisco solution to a number of our smaller offices. Since our shop (Network) uses Cisco Routers and Switches with POe it was an easy migration for our offices with fewer than 15 people. We definitely have no intention of replacing our Nortel CS1000's in our...
  6. Stagemusic

    CS1000M Large System Feature Upgrade

    If I read this one right you are converting some analog and digital ISM's to IP ISM's. If this is true you are NOT reducing your total ISM's. The numbers should balance out. Make sure that you do not have more analog and digital devices configured on your PBX than you will have once the new...
  7. Stagemusic

    OK guys...HELP. What am I missing???

    Loop 18 is having no problems at all.
  8. Stagemusic

    OK guys...HELP. What am I missing???

    Thanks guys. John, I tried the loopback before I posted and should have mentioned it. Stayed in "RED". This has me banging my head against the wall.
  9. Stagemusic

    OK guys...HELP. What am I missing???

    I am building a new PRI with a BDCH to a route that currently has 23 members. Here is a printout of both D-Channels ADAN BKUP DCH 19 PDCH 18 CTYP MSDL DNUM 11 PORT 2 BCHL 19 RCVP NO OTBF 32 PARM RS422 DTE DRAT 64KC CLOK EXT IFC D100 SIDE USR CNEG 1...
  10. Stagemusic

    Option 11 question

    This release has the ability to use "complex" passwords. You are most likely not using them. That is a standard warning. If you want it to go away use a complex password using a combination of letters, numbers, symbols, and Capitals.
  11. Stagemusic

    Trunk Group Access Restriction (TGAR)

    Wow...some great information there guys. I did make the route a WAT and Set the TARG to be blank. The sets that we need paging on now have it and are working fine. Since this isn't a hospital I don't have to worry about anyone accidently sending a "crash team" anywhere. Thanks for all of the...
  12. Stagemusic

    Trunk Group Access Restriction (TGAR)

    We are putting in a paging system into our offices and I need to make sure that everyone can have access to it. I am having a severe brain cramp and cannot for the life of me remember how I can do that without making everyone's set UNR. Help.
  13. Stagemusic

    Emergency Access (911)

    Thank you. The remote office is in the same city but about 10 blocks away. The 911 response would come from the same station. The local numbers are not a problem as both offices have them for alarms etc.
  14. Stagemusic

    Need ACD DN to ring when agent is on personal line.

    Sandy, One of the most concise and accurate responses to a question that I have seen on this forum. Well done and have a star!
  15. Stagemusic

    Emergency Access (911)

    Thanks pbxn but that is not really feasible. The office is 4 floors and over 200 people. Thanks John. Does anyone have any experience using pkgs 339 (ESA)? How would that work in this scenario?
  16. Stagemusic

    Emergency Access (911)

    We have a CS1000M in our office and are wanting to add a different building about 8 blocks away to our phone system. The other system has an Option 11 with ITG and a signaling server. We are wanting to do away with that system and then deploy it elsewhere. We have the networking capability...
  17. Stagemusic

    HELP! PRI Local dialing trouble

    LOL...I did forget the "how to". Thanks John
  18. Stagemusic

    Security Question

    Anytime you open up a station with CFXA you expose yourself to the possiblity of Toll Fraud. In this case however you have done what you could, given the circumstances, to limit your exposure.
  19. Stagemusic

    HELP! PRI Local dialing trouble

    Do you have separate routes set up for local and long distance? You might want to check to make sure that your routing for local is going out the PRI. You also could have a LD PRI that has no facility for local dialing.

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