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  • Users: rx8guy
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  1. rx8guy

    call accounting software

    Safecam, Out of curiosity, what problems are you experiencing with TeleCost? Maybe I can help.
  2. rx8guy

    Charge Account / Prvt Calls ?

    subx, Feature 900 should be the default feature code on the BCM (for optional account codes) -- what version of BCM are you using? Is it within N.America? You may wish to check the on-line docs included with the BCM -- I just tried ours in-house (F900 works fine). Let me know how it turns out.
  3. rx8guy

    CDR on Call Manager Express (CME)

    POD, thank you for taking the time to answer this post in detail -- it is much appreciated! i'll inform the group how it works out. rx8guy
  4. rx8guy

    CDR on Call Manager Express (CME)

    Does anyone know how to get a CDR connection to a Cisco Call Manager Express? Any input/info is much appreciated.
  5. rx8guy

    Charge Account / Prvt Calls ?

    There are 2 methods you may wish to consider: 1. Optional Account Codes (this feature is available w/ the BCM) -- I believe its Feature900 (once activated) -- an account code can be entered for all personal calls to flag accordingly 2. Forced & Verified Account Codes (this will "force" the...
  6. rx8guy

    Call Accounting Reports

    Agreed.... for a MICS v6.1 the SMDR6 is required (it is fully backwards compatible as well). The SMDR6 is also different from an SMDR5 in that it can "share" a stn port with Norstar Digital Set. You may wish to review RSI's Call Accounting Solutions at www.telecost.com ...for a basic...
  7. rx8guy

    SMDR question

    Hello, Nortel currently does not provide Station-Station (internal call) from an SMDR5 or SMDR6 (latest device - fully backwards compatible). If you really need internal call reporting, RSI does offer a software solution called "Tools CTI Pack - Standard Module" (for Norstar and/or BCM...
  8. rx8guy

    Forced Account Codes

    Hello all, RSI offer some special software "tools" to enhance functionality of BCM and Norstar Environments. The "Tools - Standard" module offer Forced & Verified, Smart & Set-Login Codes. This module also offers an enhanced CDR output that offers additional info such as station-station...

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