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No calls thru a cell phone....I made the call from within the building... No speaking..just music....sounds bad most of the time...i've turned down the volume on the MOH amp to low so it won't sound too bad.

I have a 2 cabinet Magix 4.71 with MM 4.0 and a PRI ckt. The problem I'm having is the music on hold sounds distorted. I have changed the line port, installed RDL TX-1W MOH Amp between the Radio and the Magix...the music into the line port sounds perfect. I am using the 600 OHM balanced MOH...

Thanks for all the input. I do know that if I connected to the MM thru the Ethernet port and using the Admin software, I can do a complete backup...but you have to be on the premise and do the backup while the system is quiet.... I just though that the PCMIA backup was more complete.

Is there any documentation to be found about how the backup and or restore option in a MM R4.0 function. Apparently you can save the data to the PCMIA card, but when you restore translations from this card... it does not retain the Station prompts or saved messages... Inquiring minds want to...

I have resolved thw issue

Hello all I need to be able to remote access the Merlin Magix touch tone receivers thru a Merlin Messaging 4.0 auto attendant. Thanks for the help

Ok..Thanks for the info.

Hello out there.. Have any of the valued techs who work with Magix's processor have a source for the capacitor...it seems the shelf life has expired on all the processor...and to be replaced.. Any help..Thanks

I found the problem... went on site and check the ALARM line to see if was the culprit...yes, it was. I moved it to a non-AA line... All is well Thanks for all the help.

Ok...thanks for the info... I'll post what I find next week.

I didn't think of the alarm connected to the Fios lines.... good point...I will be at on-site next week...I start testing to see if that is the problem. Touch Tone Tommy....I never gave it any thought as to the difference between a fax & modem tone...I'm sure there is a difference. So what is...

I thought so too, but I called both the clients fax machines and they rang 4 times before answering. When I do get the modem/fax tone thru the AA...it answers immediately. When I do get onsite..I can call Verizon Fios and have them check the hunt group... I can check to see if any one of the...

Next time I'm on site, I going to check the hunt group of the Fios dial tones....... This issue is one of two possible problems. 1. Fios hunt gp overflowing to fax line. 2. 8 port card defective. Thanks for the input.

Another thought to all this is that I could have a defective 8 port card...I do have spare cards, so I can prove it the card or not. I just don't know what else it could be.

TTT..I did check that VM hunt group and its programmed Linear...also the members...only the 8 ports were there. I also made sure that the 8 ports used were rotary enabled...I checked every perimeter I could think of for anything connected to sta 61 RMD. I am at a loss...I must say this is not a...

Ok..my next little issue is... I have a Magix R4.71 w/ MM4.0, with 8 ports and 7 incoming Verizon Fios dial tones with full time AA.... The problem is every 6th or 7th call..it goes straight to a modem type of sound....no AA answer. I know there is no modem or fax attached to these lines. I have...

A lot to digest...I'll talk to the customer about this... Thanks for your input.

TTT have a question....you say to use a phantom adjunct... why not a phantom station with mail box..I have a 0x16 ETR card that the etr stations are not being used... without a physical phone attached how do I get it to ring 4 times then VM if not answered...??? and the MW lite...how can I get...

Thanks TTT After I posted this thread...I realized I could use a phantom station for the AA tranfer....so problem solved

Hello All My client has a Magix 4.71 w/ MM 4.0. when a caller presses 4 it goes to sta 13 with sta 11 & 12 as CC rec which works as it should. Now they want.....when sta 13 is dialed directly from the AA or internally...they want the call to ring only at sta 13...no Call coverage. I have poured...