MM 4 RMD 3

[HiDesert]

Ok..my next little issue is...
I have a Magix R4.71 w/ MM4.0, with 8 ports
and 7 incoming Verizon Fios dial tones with
full time AA....
The problem is every 6th or 7th call..it goes
straight to a modem type of sound....no AA answer.
I know there is no modem or fax attached to these lines.
I have checked every perimeter in the Magix & MM
for a solution...
Is it possible the 12th port RMD is somehow connected
to one of the 1st 8 ports.
I have NOT replaced the 8 port card yet...don't if that is the
problem????
Any Ideas....Thanks

 

[TouchToneTommy]

Double check the members of the voicemail calling group - perhaps it is circular and includes the built-in modem?

 

[HiDesert]

TTT..I did check that VM hunt group and its programmed
Linear...also the members...only the 8 ports were there.
I also made sure that the 8 ports used were
rotary enabled...I checked every perimeter I could think of
for anything connected to sta 61 RMD.
I am at a loss...I must say this is not a new problem, after
I installed this switch & VM...I noticed this issue...
The dial tones were right out of the Fios eq...new service.
The customer never complained about this, but I feel I need to
correct this.

 

[HiDesert]

Another thought to all this is that I could have
a defective 8 port card...I do have spare cards,
so I can prove it the card or not. I just don't know
what else it could be.

 

[cvrbob]

Have you checked the Verizon side , look at their lines and hunt group

 

[HiDesert]

Next time I'm on site, I going to check the
hunt group of the Fios dial tones.......
This issue is one of two possible problems.
1. Fios hunt gp overflowing to fax line.
2. 8 port card defective.
Thanks for the input.

 

[merlinman]

My 2 cents - It's Verizon hunting to the FAX Line. - Betcha'

http://merlinmanswebpage.yolasite.com

 

[HiDesert]

I thought so too, but I called both the clients fax machines and they
rang 4 times before answering.
When I do get the modem/fax tone thru the AA...it answers immediately.
When I do get onsite..I can call Verizon Fios and have them check the
hunt group...
I can check to see if any one of the two fax machines do answer....
Then, as I have stated, I can replace the 8 port license card...

 

[TouchToneTommy]

Do you know how to distinguish Fax from Modem tone when you hear it? That would help narrow down what type of device is answering.

 

[Telecomboy]

What about an alarm line? It could be the alarm company split with one of the lines in the hunt and didn't connect correctly so their alarm modem is answering.

 

[HiDesert]

I didn't think of the alarm connected to the Fios lines....
good point...I will be at on-site next week...I start testing
to see if that is the problem.
Touch Tone Tommy....I never gave it any thought as to the difference
between a fax & modem tone...I'm sure there is a difference.
So what is the difference between the fax & modem handshake tone????

 

[TouchToneTommy]

Call a fax and listen to it answer - High tone, space, modulated low tone. pause. modulated low tone, pause, modulated low tone. etc.

Call your MM auto attendant, and during the recording dial **3. High tone, higher tone, lower tone, even lower tone, even lower tone, no modulation

 

[HiDesert]

Ok...thanks for the info...
I'll post what I find next week.

 

[HiDesert]

I found the problem...
went on site and check the ALARM line to see if
was the culprit...yes, it was.
I moved it to a non-AA line...
All is well
Thanks for all the help.

 

[wireboy]

quite tmi

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