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The breakroom phone is an M7310. I tried setting the redirect to "no" on her ext and it didn't make any difference. *Sigh* I think I probably should just give up and get a system designer in...there are too many "little" things that I just don't know about and I'm afraid I'm really going to...

I posted yesterday regarding re-programming issues following a lightning strike and thought I was finished, but have found another couple of issues: Our lines are answered by AA in flash. I've done F983 to set the number of rings to -0- (what it was before) but the attendant set is ringing...

Yep, found it after my last post - I think I am done now, thanks to your help!!

I found the "line access" option. I haven't found the park queue yet but it's not an immediate problem. THANKS BUNCHES - you made me look good to the big guys!!

Thank you for the post - I'm not able to find a "line access" option in Terminals & Sets. When I enter that menu it asks for the set number, then from there I have Capabilities, User Preferences, Restrictions, and Telco features. Where else should I be looking?

We had to install a new system board due to a lightning strike. When the system was first installed in 2000 much of the programming was already done so most of this is new to me. I'm through with most of the obvious stuff but I'm having a couple of problems if there's someone out there who...