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I have a dept. that's trying to use a Clear one Max IP Conference phone. It's a sip device and I have tried boh 3rd party SIP device basic and advanced on call manager. It never registers and atually never even shows an ip address on CM. At the device end they say it shows an ip address and...

Is there a way to change the agent desktop software so that after logging in the agent is in ready mode. Currently after logging in, cad is minimized and "not ready

Do you know how I can determine if I'm getting medpro resource? If I status my Avaya extension while the call is connected it looks like this:(.113 is clan) (.248 is phone)(.100 is the CM) CALL CONTROL SIGNALING Switch IP IP...

Yes, it is set up H323 and I do have the MTP box checked. I've changed a couple of other things and can now dial the extension on the Avaya and the call connects but there is no audio and after 10 seconds it goes fast busy. I can still call from the Avaya to the CCM with no problem other than I...

I'm very new to CCM, so I'll apologize up front to anything dumb I'm sure to say. We have a CCM 4.2 set up in a test enviromnet and I've tried to set it up so we can call between it and our Avaya G3 ext. to ext. via IP trunks. I can call from the avaya to the cisco no problem. When i call from...

We have a Cisco CM 4.2 set up in a test enviroment. The Definity V10 is our production system. I can call between the 2 systems extension to exstension, but I get no audio at either end. The calls connect and I get CLID, but no audio. They appear to be using the same codec. I know very little...

We have 4 analog lines connected to the Rightfax. We have 3 hunt groups set up with DID numbers and all 4 analog lines are in all 3 hunt groups. We want the Right fax to route based on which DID number is called, but it doesn't seem to work. Does the G3 send the DID hunt number with the call or...

Yup 4 seperate D channels. Not my preference, but that's what was ordered and what I had to work with. 4 seperate signal groups set up as FAS Everything working on 4 TN767. Couldn't get it to work on 3 TN767 and 1 TN 464.

jaiello, No never did find the answer. I swapped the 464 for another tn767 and everything worked fine.

Well, got a replacement tn464f and still the same problem. I have 4 pri-t1's each with there own D channel so I have s signaling group for each set up as FAS(facility assoc. signaling) The 3 T's that are tn767e's work fine. The T on the 464f won't bring up the D channel. I've moved cards around...

smoody- It's a tn464f v14 the serial number starts with 98dr so I assume the year is 98???

Never mind I found it! That wasn't the problem, it was set to 24 ch, but thanks for the reply. I'm going to assume a bad board and get it replaced.

Do you have any idea where you find the dip switches? I've had 3 people look at this board and can't find a thing. TIA

We just installed 4 PRI T1's. Three of them are TN767's and work fine. The fourth is on a TN464 that we just bought and won't come up. We have a G3si v10. If I swap one of the 767's with the 464 the problem follows the 464. Do I have a bad card or do you have to do something different for the...

One of our divisionshas a merlin magix and a partial t1 for incoming and outgoing calls. I'm not onsite and know very little about a merlin, but trying to help our site contact their. When they try making outbound calls it will intermittently drop the light on the SA button and the call never...

We have a Prologix with pc console for our attendant. During peak times all six call appearances may be busy and others just ring in queue. Is there a way to have the queued calls hear an announcement or go to an auto attendant. We don't have vectoring software. Thanks.

I'm trying to reload my system with the xp cd, but it won't boot from it. I went in to setup and made the cd drive first in the boot list, but it still won't boot from it. Any ideas? Thanks

ctr999, that's what I was told before. If you don't have vectoring, you won't hear MOH in the queue. I was hoping they were wrong and I was just missing something. Thanks for the response.

We have a G3si v10 and have several hunt groups set for our cust. svc. dept as ACD groups. We do not have vectoring software. These groups cover to an auto attendant on audix. One of the options is to hold. If this option is selected the caller hear's the first announcement, but then they hear...

Does anone know if it's possible for the Definity to store the dialed digits and then forward them along with a preprogrammed phone number? We will possibly be using a service here we will be dialing the number of the service(which will always be the same) and then the service will be dialing...