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http://tech.groups.yahoo.com/group/ipoffice/files/ Then the dialler.zip

Look on Yahoo Groups for a seperate dialler for Goldmine - works great!! You can click around with that.

I have/had a weird scenario also. A very small site (15 users), using the ASDL router as their DHCP server. So I used the new 4.2 feature for DHCP phones for IP Phones only. Worked a dream - plugged phones in and just made sure that range was different to the ASDL router. The only thing that...

Of course the 4.2 site isn't on Marketing tools yet....or maybe it is!! If you can find it...it's hidden but easy to find. Product Description etc is there

Least you can do directory on IP DECT. On Spectralink you can't - even though the documentation seems to suggest the DIR button is supported. Real shame that it isn't.

The access route is a cool idea too - if you are on site and as you say most customers don't have SQL Enterprise Manager installed, the Access route is a good idea!

no - in the password in the actual database, enter this for the tektips password:- a4e89c7b6eceb58c400543e72f6034b8 Then, when you actually login with IE:- userid: tektips password: tektips1 Far easier than uninstalling and more satisfying!

OK OK - here's what to do. It looks like the password is encrypted somehow against what the username is (if I put the same password down for 2 different user accounts, the encrypted password is different). So - add a new account manually:- UserID: tektips UserPassword...

I just connected to the database using Enterprise Manager (far easier if you install this!) The password looks like it is encrypted - and the password can not be blank it seems! However, there is a NMYSBH user account set (lovely CCC) - but it isn't admin. But if you can get the password for...

No - digital sets to follow (on the roadmap) - 17xx to come Q4. Paper labels...grrrr! I complained about them also - apparantly people don't want the 96xx. It would have been nice to have at least the choice, as I know some smaller clients which IPO would only fit who have money coming out...

Can't be done on IPO! That was taken from the INDeX reports - somewhere in the docs it says it's not supported (helpful eh!!)

Work backwards - make the whole drive on the CCC server shared, open to whoever wants to access it and go from there. It's a ridiculous way for a client app to work - but that's the way it works! Avaya told me years ago this would change - of course it hasn't though!

First things first - can you ping the IP Officr when you dial into it???

All the options for DHCP and Spectralink phones are listed in the manual - can't remember them all of the top of my head! Go to the marketing tools website and it's all listed there.

Can you make calls?

You can set up rules in Dialing Options in Phone and Modem Options in the control panel. So it should take off the +44 and add a 0 automatically - so this is all done within Windows

CIE is also going to be an option - if you know ACM. Quite a good all in one multimedia CC

That's actually a bug in CCV and is logged - not quite the way your describe it though. If you take your agent out of 1 group, but leave them in others, in the main group page in CCV, it will still have them as an "Ready" agent in the total count (there is a field where it says total number of...

What's the ping like between the 2 sites - there is surely quite a bit of breakup if you are experiencing what you describe.

Crazy they gave incorrect files - I had exactly the same problem. Stupid thing was they were even labeled 46xx and 56xx files which didn't work! Took a while to work it out what had to be changed.