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  1. nfj0630

    Avaya S8700 and Verint Ultra

    We have an Avaya s8700 connected to a Verint Ultra recording system. We are experiencing intermittent problems with disconnects. We do trunk side recording so our T1’s run through the Verint system first then into the PBX. We have traced several of the disconnects and they are all on 2 DS1...
  2. nfj0630

    Verint Call Recording on a Definity Question

    I currently have a G3si connected to a Verint Ultra system. My t1's run through the Verint system then into the PBX. This way, we monitor all calls. ASAI is the middleware for the PBX.
  3. nfj0630

    Call Tracking Help

    I think the only way to get that level of reporting is an additional reporting package. We just had to purchase NICE analyzer who partners with Avaya.
  4. nfj0630

    Avaya S8700 and Avaya IR Connectivity

    Thank you for the great information!
  5. nfj0630

    Avaya S8700 and Avaya IR Connectivity

    I am looking for assistance in writing vector steps for Avaya IR. I know the term is converse on but I don't know when that step needs to be inserted in the vector.
  6. nfj0630

    Avaya S8700 and Concerto Connectivity

    I am looking for assistance in writing Vectors for the Concerto dialer on the Avaya S8700. I am familier with vector steps, however, I am unsure about the Adjunct step for the dialer portion.

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