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Avaya S8700 and Avaya IR Connectivity 1
- Thread starter nfj0630
- Start date
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1
- #2
Hi,
You can set the IR channels up as auto-available agents on the switch, logging in to a certain skill with AAS. Then in the vector step, to go to the IR you can use:
queue-to skill XX pri h - for a straight connection to IR
OR
converse-on skill XX pri h passing vdn and none - if you want to pass some data.
With converse, you have to do a converse return from the IR to return control to the vector. You can pass digits back to the switch, such as transfer numbers, like this.
You can set the IR channels up as auto-available agents on the switch, logging in to a certain skill with AAS. Then in the vector step, to go to the IR you can use:
queue-to skill XX pri h - for a straight connection to IR
OR
converse-on skill XX pri h passing vdn and none - if you want to pass some data.
With converse, you have to do a converse return from the IR to return control to the vector. You can pass digits back to the switch, such as transfer numbers, like this.
- Thread starter
- #3
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