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Is it possible you have MAO enabled? If agent occupancy is to high it will kick them into a pre-defined Aux state. See Avaya 07_600780_1.pdf page 491.

I've got a strange thing happening. Some of are Tenants are mysteriously defaulting back to Music source 1. Any Ideas?

I think this is the VISTA compatible version of CMS Supervisor.

johnpoole, Did you ever get this working?

It's a pain but we give each agent two logons. xxxxx for ACD activity and 8xxxxx for "Off Phone" activity. That way when they go to Lunch\Break\meeting they log off their ACD logon and login to their "Off Phone" Login with an activity code of "Lunch" Our duty sups watch to make sure knowbody...

Is there an easy way using the WebClient to see which agents are currently logged in to a skill. Example in Skillset view I see 5 agents in "Agt Idle" for skill "Customer Service" If I look on the agent view it only shows their skill if they are taking a call. There are more agents that...

I believe that is in place. Is there any programing necessary to enable the "internal connection from the processor to the 553 to the 726 to the data module." ?

I looked up packetdata and dataline in the Release 9 library and nothing. Can you tell me where I should look for this?

Let me 1st say I'm sorry this is so long but I wanted to provide as much detail as I could. I guess my main question in all of this is can someone with the same setup show me how they have their's configured? My main question I think is on the TN726/553 administration. I've been reading in...