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Excellent info! Although it's a bummer that the PRI won't work, adding the analog line to each telephone is a viable and great solution. Have a great weekend!

No - pressing the # key doesn't fix it. If there are any other thoughts floating around out there which might impact this situation, please fire away. Much obliged for the use of your big brains!

Thanks for the suggestion about the governing body. So it appears the Magix can't force the PRI to complete the call, right? or better said, if the PRI doesn't see the SS7 complete signal, there's no way to get the PRI to send Magix's DTMF tones, right?

Thanks for the responses! Answers below: Westi: "the moment the call is answered, by IVR, voicemail or live person the call is officially answered, how do they get their IVR not to answer the call until they hear a touch tone? Somebody is full of dust here, the line is answered because if it is...

Merlin Magix 1.5; Situation: outbound calls to toll free number; toll free carrier not sending answer supervision; Question: Can Magix "cut through"? Details: Placing an outbound call to a toll free number that has ivr - the toll free carrier won't send the call completed signal until a DTMF...

Thanks for the reply, FordMan77 - Here's the set up: Ext 5002 is the CAS Calls to ext 5030 go to vm - I set the personal operator to general mailbox 9991 (AA1 mailbox). If a caller hits 0, they are now xfrd to 9991 general mailbox. If caller hits 0 while in 9991 vm, calls xfr to 5002 again...

Merlin Messaging 2.0...

We have an active DID extension with a phone and vm - the person is rarely in the office, so most calls go to the vm, however, a lot of callers press "0" and get transferred to the CAS operator (major pain for the operator). Is there a way remove "zero out" on this extension's vm to the CAS...

Me'thinks not being able to make any outbound calls probably doesn't have anything to do with Number to send, but thought I'd ask: We just installed a new block of DIDs: Existing block: 401-264-5000 thru 5039 New block: 401-263-5250 thru 5269 re-numbered a non-used extension 5003 (is able to...

wow... very exciting news and very much appreciated... alas, also completely over my head. Do we have an MLX port/board? Slot 0: Magix R1.5 V.6 Slot 1: 412 LS –TDL Slot 2: 016 TRR Slot 3: Merlin Messaging Slot 4: 800 DID Slot 5: 100 R-U Slot 6: 800 GL ID

Drats on the directory option. Thanks, ttech. Tom~ We use a similar program to ACT - called Goldmine. It'd rock our world if we could get Goldmine to perform a pop-up function - how is this done with ACT? TIA, a

Magix R1.5 We've got PRI which displays inbound caller id number only - is there a way to program something in the Magix to match the inbound caller id number to a name (maybe built in a directory?) and display the NAME of the inbound caller instead of the number? or, ideally, both name and...

Using the instructions provided here, we've updated our 'number to send' to base + extension and yippee! our outbound caller id finally reflects the DID (which matches the extension). But our outcalling stopped working. Our outcalling extensions are 7128, 7129, 7130 & 7130 - and our DIDs...

Thanks, TTT - am set up thru GUI and am stuck. No option to "play" the recorded Auto Atten greeting. Is there something I'm doing incorrectly? TIA Annie

Merlin Messaging R.2.0.20 We interface with MM thru hyperterminal & RS232. Can't seem to locate any option which takes me to AutoAtt so we could upload professional greetings. Is AA upload option only available thru a different access route? TIA, Annie

Here's how I accessed the error log: On the console: Menu Maintenance System Error Log Last 99 The first error is a "Software Cold Start", but when I push Drop, it simply beeps at me. I tried going into the Transient, instead of Last 99, and again, its a-beeping away... annoying little bugger.

Restore worked and everything appears to be functioning properly - but... Hiya 1043- how do I drop all the errors in the error log? I'm looking at the console and see the errors but don't see where to erase them... alarmingly, the log says D Channel Inoperative @845am this morn, but we're...

Good morning, gents~ Thanks for the prompt replies - we had to reboot because of a power failure (beyond the UPS capability). The Magix lost sync with the PRI (I say this like I know what it means - ha!). I'm checking programming and will also attempt the "system restore" thingy... Annie

Magix R 1.5 w/Merlin Mesg V 1.0 We rebooted the Magix this afternoon and everything seems to work with a glaring exception: Messaging is not picking up calls - extensions simply ring endlessly and the Auto Attendant is also not functioning. We'e able to reach "Welcome to Merlin Messaging" by...

Thanks for the suggestion of the auth codes - when we get back next week, look for the upcoming despair-filled posts from me when I start banging my head agaianst the console due to inability to figure out how to create unique auth codes. Have a great weekend!