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I haven't had much if any experience with Cognos and was wondering if anyone on the board has experience with both. I'm currently running Crystal Enterprise 9. The availability and reliability of the system is not what I would expect, and the customer support is poor. What is the cost for an...

I just finally got an answer from Crystal tech support on an issue we have been having intermittently with CE9. I will see more jobserverchild processes running on the server than reports running through the instance manager or CMC settings section. It turns out that when any user, including the...

We are running into a situation on our CE9 system where we have Jobserverchild.exe processes that are using large amounts of CPU (Up to a Gig) and there are no reports in the "running" status on the jobserver. These appear to run until the server reboots nightly. Has anyone run into this? To...

Has anyone found the exact cause of this failure? Is there something specific in SP2 for CE9 that rectifies this situation? Any ideas on what I can do to prevent this from happening? I'm having the same issue. I don't see the schedules running without the recurrance, but this may be due to the...

As far as the possiblity of using the view option, we have tested this and it returns the correct data. The only problem is that this is unacceptable with the users since they cut and paste this and need it in plain text format. The cache size has been doubled in the last month or so, but the...

We have a large number of users that run the same report that only takes a few seconds throughout the day. If the report is run at the same exact time there is sometimes data mixed between the two reports. This report has several subreports. I've even been able to reproduce the erroneous results...