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To transfer a caller directly to voicemail you'll need to create a new Voicemail Profile and CTI route point. For the purpose of this discussion we will say your dialing plan has the leading digit of "5" set aside for DIDs and you have four-digit extensions. Also, we will be using the "*" key...

I am also in the same situation as MassDeployer. I've got CCM v4.2 and a 3725-V going to a BrookTrout TR1034. I have configured the router as follows: Blah# config t Blah(config)# controller t1 2/2 Blah(config-controller)# clock source internal Blah(config-controller)# framing esf...

drdebug - It's a 2-port/4-channel StarTalk that's in there right now. The customer is looking to double the number of channels to 8. Can the StarTalk be upgraded from the current 2-port/4-channel configuration to 4-port/8-channel? What is the capacity of the StarTalk (or should that have been...

Gotcha. Thanks for clearing that up. Still haven't had a chance to get back to see what release of sofware they've got but will that make a difference? Also, any help with the voicemail? Thanks again for the good information. PC

Techtel - not sure I'm understanding. Do I need something in addition to the 12x0 and the 2 port copper expansion card or am I barking up the wrong tree and will need to go with the 4-port trunk mods as you stated? Also, to answer the question about the Startalk, I believe that it is a 2 port...

I've got a client with an 8x24 that currently has 7 incoming business lines and 13 phones attached. The customer is growing their business and needs to add 7 more incoming lines and up to 10 additional phones. As I am to understand it, I will need to get a 12x0 copper trunk module and a 2 port...

Just to clarify, here's what's going on... Caller dials main number, immediately goes to AA. Caller presses "0" for Operator (which is ext. 28) and ext. 28 rings 8 times. Instead of going to v.m. for ext. 28, the caller hears "The operator is not available" message. I would like this call to...

bkrike stated: "Have you set the attndt DN to 28 in the correct table of your AA programming?" Response: I'm not sure what you are talking about. Could you please expand on this? Telemarv stated: "I'm sure transfer call back is set below cfna 8 rings on ext 28." Response: I checked...

Namly, DRT to prime is not activated and transfer callback is set to 12 (does not come into play). PC

For starters, this is an Norstar 8x24 with StarTalk 4 port running DR5. When callers zero out of the AA message they ring the appropriate number of times at the reception station (ext. 28) and then the caller hears "The operator is not available". I would like these calls to be transferred to...

Thanks for the tip sprucegrover - that did the trick! PC

I'm new to the Norstar and I've been wrestling with this one for a couple of days now... When a user is on the phone another user can pick up the line that is in use and listen in on the conversation. I'm wondering if I can turn this "feature" off so the conversation remains private? Thanks, PC