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  1. MenaceEnnisII

    ECH(External call History Interface)

    hi , techie reply, my previous worklplace has ECH , how it works is that it dumps raw data, which we consolidated on the CMS server (OOH ;o}) and FTP job at midnight to a SQL server. Fairly simple ..
  2. MenaceEnnisII

    Turning off Call-Fwd

    hi , busy out and release the station ( busy Ext. followed by release ext. ) set a different COR if you want to block Callfwd. and your done
  3. MenaceEnnisII

    Stripping 0 from the agent ID field

    Hi, As far as i know there is no way of restricting the CTI server of dishing out the info for the NICE system, I have worked with NICE and technically it should be possible (ie it's nearly the same as a normal conference ). Are you monitoring the callmasters as well ??
  4. MenaceEnnisII

    quick CMS report question..

    hi , do you have the avaya site admin software ?? you can export all information from there. if not export first all skills, export then the skill usage ( li us hu XX ) save to file, there you
  5. MenaceEnnisII

    Looking for BTU value's for G3R cabinet

    Hi , Does Anyone have a good estimate of the BTU's (heat) two G3R cabinets produce ??. We need to upgrade the Airco regards
  6. MenaceEnnisII

    Can I see current CentreVu v9 users via CentreVu??

    Hi , There is no option like that the best way is to log on to the server and at the prompt type in "who", this will display all users of the centervue client. your best bet is to create a supervisor skill, and assign that to the supervisors ( restrict use only to you) so you can run reports...

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