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But how can I tell if the cards I have are the ATM 4 Uni or the older cards by looking at them? Information Systems Diagnostician

One of my customers has an IP500 Office system that is being setup with analog trunk lines. 8 of the lines are provided using IP500 daughter cards on analog/digital cards. The additional 8 were to be done using IP400 Analog Trunk 4 modules attached to legacy card carriers. The problem I am...

No configuration stuff for that, at least not that I can find. The web interface is pretty basic, and I don't know if there is another way to configure these things. I'm a Cisco guy so I have tried telneting to it, to no avail.

I was trying to setup my SOHO6 to route a custom port (31099) over to one of my computers (PVR Box) at home for access across the Internet. The custom port mapping should have been no problem as I have PPTP going to a server already and HTTP going to a different box, etc, etc. But for whatever...

I'm assuming there is a route between the two sites. Have you tried hard coding ALL the IP information into the phone on site B to point back at site A or just parts? Everything on the site B phone should match the IP information for a site A phone except for the Router and phone address. If...

The phones should be getting their time from the 8300. Have to tried changing the time on the 8300 by a couple hours to see if the phones reflect any change? That would be where I would start at just to give you some idea of the possible problem.

The phones and computers all run through a mixture of Dell 6024, Dell 5212 and Dell 3324 switches. Everything worked fine until the DHCP server was upgraded to Windows 2003. But that could just be a coincidence.

Thanks for the suggestion. Two questions though. 1) Does a group-page goto all the phones in the group at once, or can it be individually? 2) Can the phones being paged respond back, or is it one way communication?

Ok, trying to setup a way for our receptionist to be able to shout at people sitting at their desks who refuse to answer their phones (in a nut shell). I was going the route of using Intercom-Groups with one group per department, phones set to auto-answer icom and the receptionist being a...

A few weeks back we upgraded our last server from Win2K to 2003 Server. Aside from being our PDC and what not, it serves as our DHCP server for both PCs and our 4600 IP phones. Since that time we've run into a little problem that I can't find any documentation on. Whenever we have to reset a...

I'm used to being a Loon... Anyway, is there a "working" IP-based fax server package out there? I guess what I am really trying to avoid is having to add more analog ports to our system. I'm sure Avaya lists something on their website for this (if it exists), but I get lost just trying to...

I'm gathering that you want the user to have to enter their extension and password? Is the button on the phone configured for "VoicemailCollect"? With the way our system is setup, if the button is configured for "VoicemailCollect" then the user goes straight into voicemail, do not pass go, do...

I haven't tried, but I would imagine you could just drop in a connector from FALSE to say the receptionists extension (ie dial ext).

After we upgraded the firmware to 2.1 we had a problem with people dialing our backdoor number and reaching the auto attendant. When the caller either dialed the extension or dialed by name they never got the chance to record their message, but the mailbox would have a 30 second message...

I managed to download both the admin cd and vm pro cd yesterday (6/10) with few problems. It came it displaying a broken link/file not found error a few times, but after hitting the refresh button a couple more times both worked and extracted correctly.

In my past lives I have setup Fax Servers to port over incoming (and outgoing) faxes to email clients (usually MS Exchange). Pretty simple and straight forward, install something like GFI Fax, through in a few modem or fax cards and configure. Now we have IP Telephony with our IP406 system...

We have a headset attached to the receptionists phone, but it is not used. All the rest are standard 4606 phones.

In Manager select "Line" on the left hand side.. Select the line you want to change the db settings for on the right hand side and it should list all the channels once you open that section up. Highlight all the channels (or select individual ones) and right-click to bring up the popup menu...

Just an update for those experiencing the same problem. We've downgraded to 1.4(27) with the same problem. But looking through previous emails to our vendor we were originally at 1.3. So no clue there. Avaya has acknowledged an echo cancellation problem with version 2.0 and should be...

I had tried downgrading a few weeks back, but ran into a few problems with the upgrade wizard. Long story short, it was a 4AM kind of night with me winding up loading 2.0(18) back on it out of frustration. I'll give 2.0(20) a try when it is released and if that does not work I'll shoot for...