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Thank you very much to all I add a new release button on my ip phone but In this moment I'm using a avaya telephone bar, because in my platform there is a avaya's CTI (AIC), so when I use a headset and I hang up a contact with the hangup button on the cti's bar, then I must press the release...

Hi All I have a problem with my 4610 Ip phones, I want that the agent with his headset, answers the call automatically without to press the headset button. I have set up on station the auto-answer but it doesn’t work. What I can make? Thank you. Davide

Hi I have a vector like this: wait-time 0 seconds hearing ringback collect 5 digits after announcement 200 (“Please enter your customer number) goto vector 8 if digits = 10 goto vector 9 if digits = 11 goto vector 10 if digits = 12 route-to number 0 with cov n if unconditionally But I have...

Hi FoneFUN Sorry but I don't ubderstand. I transfer the call with queue to skill 11 (this skill is the IVR skill). When the call arrive on IVR, the three run but when the call arrive to the transfer block to another vdn, or station, we listen the noise of the digits but the transfer failed...

HI Cti4all .....Finally, if you have IVRs with the capability to use the AIC contentrator, a VOX server can be setup to communicate with your IVR script and virtually unlimited data can be collected and written to the EDU for later use. ... I have a IVR conversant, a PBX definity and CTI...

Ok! Thank you very much, but sorry, I have others 1000 questions because i'm not pratical of IVR.I will read the documentation and then I will disturb to you still. Your aid has been precious. see you soon. Davide

Hi GuzaPAsha Thank you for your aid I have a CTI link from IVR to MAPD, but in this moment I have a flow that, when a call arrive A vdn of income route it, towards the CTI with a command line adjunct link in the vector. Then the call return on PBX. Now I want to collect digit in the IVR tree...

HI The vox server is a corba server in CTI Avaya that work with IVR and others serves like Telephony server, EDU server to control the call that arrive from pbx to IVR and CTI through events like TS.incomingcall etc etc. In this moment I've integrated a conversant to a Definity infact I create...

HI All is There someone that can give some information to me on integration between a PBX definity, a IVR conversant and a CTI Avaya IC?In particular regarding information the serve vox and its configuration. Thank you. Davide

Hi I have in alarm report an alarm on port 01A0117 ETH-PT. Do you Know this alarm? I don't understand it. Thank You. D.

Hi I Haven't the application CallCenterQ to manage the Outbound call In AIC Architecture, but I need to create a List of Outbound Call (addressbook)into the agent bar. Is there another way to create it with no having the CCQ apps. Thank you very much. bye Davide

Hi I have created a new code of access to the trunk to PSTN, while with old code (zero) appears the Dnis of the number called in the report, with my new code (8) I don't visualize it. Which parameter I must to set on Definity to see DNis? Thank