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In ASA make sure you are using the correct port(23 usually but sometimes it will want 22).

Go back to your doc. The integration is not setup properly, that is why you are getting the default response. I would go step by step and make sure I didn't miss anything.

Does anyone know how to surpress the touch tones on CWC when the agent enters the code? The customer is hearing the touch tones when they are on the call.

I did a trace on my system and I'm setting up the correct digits. I believe it maybe a Dallas carrier problem.

I get the same thing on my systems too. I will investigate and see what I find out. Who is your local carrier?

License issue, CM will not let you dial w/o FAC. TMG

Better yet, use digit conversion and then send it to a recording in your PBX and tell them they will be reported for misconduct. LOL

If you know the number I would just deny it in the ARS tables for your location. example: Dialed Total Route Call Node ANI String Min Max Pattern Type Num 18665551212 11 11 deny fnpa

There are a few things you need to do, first you need to goto: change system-parameters features (page 16 of 17) you have to have a "Y" on automatic exclusion by COS. Next you have to change a COS to have the exclusion. Next you have to change the extension to that COS. Next you have to...

Can you have different mailbox number lengths? Basically can I have mailboxes with 5 and 7 digits in the same MM? Thanks

I was wondering if it was just me, this was a great site. I bookmarked it or told people about it all of the time. Here is a dumb question, why is it password protected now?

Does anyone know where I can get a copy or burn an image? I have tried Avaya but the image I downloaded is a .img file and I can't seem to burn it. Any help would be appreciated. T

Hold on, there a couple of ways to hook MOH to a gateway. If you have a source(mp3 player, CD player, Digital Message Repeater)you can plug this into an analog port on your gateway. Just type change music in communications manager and type in the port you plugged the music source into(1v0201...

How does someone send international ISDN from their PBX?

Thanks. It was a VLAN problem. I had to remove the VLAN tagging from the IPSI boards and it came up.

I have an S8720 with an ESS(S8500) at one location. The Port Network at the S8500 location is not coming up. I have 2 IPSI's in PN. The S8720 can see the IPSI's(even get's serial #, and firmware) but will not bring them up. I look in the IPSI and it does not show any servers. I can ping back and...

Did you get this taken care of, if not I can help TM

Sorry for the ignorance, but going from 3.1.1 to 3.1.2 is a $$$ upgrade?

Any help would be appreciated.

I thought that a S87xx had more capacity than a S83xx. How can all of the translations be sent, wouldn't the S83xx get errors if it went into LSP?