Extension 000. Please wait. IA770 problem

[bbednar]

Hello,
I have a problem with setting IA770 on a new G350/S8300 CM5. I used the guide Avaya IA 770 INTUITY AUDIX Messaging Application Release 5.1 - Administering Communication Manager Servers to Work with IA 770, but I finished with this part not working...
When calling to extension 111 -> coverage path -> audix hunt group with group extension 591 -> trunk group 10, which goes to IA770, where the 111 has a mailbox, I get message "Extension 000. The call comes through the trunk with Setup digits 590. I only suceeded for one extension (111) if I set in ch route 10 this
change route-pattern 10 Page 1 of 3
Pattern Number: 10 Pattern Name: msgservermsgser
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 10 0 3 111 n user
2: n user
Than it looks like this on the trunk:
list trace tac 910 Page 1

LIST TRACE

time data

18:23:22 Setup digits 111
18:23:22 Calling Number & Name 113 NO-CPName
18:23:22 Proceed trunk-group 10 member 4 cid 0x1cd
18:23:22 Alert trunk-group 10 member 4 cid 0x1cd
18:23:22 G711A ssff ps:20 rn:1/1 10.251.1.187:8000 10.251.1.178:2050
18:23:22 xoip: fax:T38 modemff tty:US 10.251.1.178:2050 uid:0x50004
18:23:22 active trunk-group 10 member 4 cid 0x1cd
18:23:22 G711A ssff ps:20 rn:1/1 10.189.251.5:2546 10.251.1.187:8000
18:23:22 G711A ssff ps:20 rn:1/1 10.251.1.187:8000 10.189.251.5:2546

and the call goes well to mailbox 111.

If I use the change route-pattern 10 in default

change route-pattern 10 Page 1 of 3
Pattern Number: 10 Pattern Name: msgservermsgser
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 10 0 n user
2: n user
3: n user
4: n user
5: n user
6: n user

Than the li trace tac 910 looks like this:

time data

18:18:44 Setup digits 590
18:18:44 Calling Number & Name 113 NO-CPName
18:18:44 Proceed trunk-group 10 member 3 cid 0x1c4
18:18:44 Alert trunk-group 10 member 3 cid 0x1c4
18:18:44 G711A ssff ps:20 rn:1/1 10.251.1.187:8000 10.251.1.178:2054
18rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none
:18:44 xoip: fax:T38 modemff tty:US 10.251.1.178:2054 uid:0x50003
18:18:44 active trunk-group 10 member 3 cid 0x1c4
18:18:44 G711A ssff ps:20 rn:1/1 10.189.251.5:2546 10.251.1.187:8000
18:18:44 G711A ssff ps:20 rn:1/1 10.251.1.187:8000 10.189.251.5:2546
18:18:54 idle trunk-group 10 member 3 cid 0x1c4

And the caller gets the 000 message.

I need to set it to work globally well - for example for extension 112, 113 ...
Do you have any idea, please?
Thanks a lot
BBednar

 

[tmgpbx]

Go back to your doc. The integration is not setup properly, that is why you are getting the default response. I would go step by step and make sure I didn't miss anything.

 

[Mitch672]

in particular pay attention to setting up either the public or private numbering, to send the 4 digit extension # to the IA770 trunk group



Mitch

AVAYA Certified Expert

 

[bbednar]

Solved! Thank you for your help. It was in change trunk to audix on 3rd page I had the private (as recommended in the doc) and when I changed it to public it works!
I still see the Setup digits 590 in the list trace tac, but it works for all extensions I want (and I configure on both sides).
bbednar