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We have a CS1000 system with a Shadow CMS 250 package for call accounting. We have never really utilized the call accounting in the past 2 or 3 years (since it was installed). We want the system to simply generate a report every month that will distribute our long distance costs over 13...

The version they have does not have #128 - just gives the error tone. I stepped through the programming from start to finish and did not see anything labeled similar to "Network Clock Synchronization". Any other ideas? When I do Feature 59 it says P ACS 5 R7.0 91K Thanks for the help.

I have an ACS that is consistently off by 2 hours. After some research, I discovered it may be coming via the "Caller ID Time Sync". The provider is actually an internet provider giving them IP trunks through a proprietary ATA device. I don't think they are going to be able to get their clock...

I did a board renumber and solved all my problems. Sorry for the bother

I have a Merlin MAGIC THAT WHILE PROGRAMING THE EXT i WAS USING WAS UNPLUGED AND LOST CONNECTION. i NOW HAVE ndt ON ALL ANALOG EXT AND ONLY SOME OF THE DIGITAL HAVE DIAL TONE. i have done a restart from the console and also powered down the system and tried just one cabinet still no luck. Any...

Sorry about that, I answered your question wrong, I don't have the echo when I make the calls with my butt set but do have the echo on the incoming calls. The trunks are only one way, incoming.

I have made calls on the DID trunks and do not have the echo that is on the incoming calls.

I have installed a Nortel MICS with copper DID trunks and have a problem with echo at times. The Telco is a small co-op and is not fimilar with DID, I suspect that they are not correct on the settings of the trunks. Can anyone give me some information so I can help them and maybe solve my echo...

I have installed a MICS 7.0 with a Call Pilot 100 and have the Auto Attendent answer incoming calls after 4 rings. The cust wants the option to touch 0 and ring the operator, when I do that now a message says that the Opr is not available. What am I missing for this to happen? Thanks in advance!

I will give that a try when back on site. Thanks for your help. Don

I have checked the room status and it is the same as other exts that are working ok.

This ext is the hotel kitchen ext and can call out fine but can't be called and as I said befor the display on the console shows lock. No headset used on the phone.

A customer with a SX 50 is having trouble with 1 ext, when ever they call ext 141 the console display shows ext lock. Can anyone tell me how to clear? It has been working then some thing changed and the lock display shows up. Any help will be appreciated.

Here is our configuration: Partner ACS R7 Partner Messaging R7 Using AA to answer all calls Here is what we are trying to accomplish: When a potential client calls in for the sales dept, we want them to choose ext 26. We want the AA to ring both exts 26 and 27 simultaniously and if neither...

I had a messaging card go bad on a Merlin Magic and replaced the card but not the 4 port license card, everything works fine except the display phone do not display number of new and old messages. Is there something that I missed to have the display. I appreciate any help.

Great idea, RikRodgers! I will set it up just like that. Should work wonderfully. Thank you for the helpful advice.

It is 7.0 software. The problem with forwarding we have ran into is not all of the calls seem to forward (eg. dial 0 from the AA). Is it possible to just press the Night Service button and have the AA not answer anymore and have the nurse's stations ring? Thanks.

I am sorry, I don't quite understand your answer. Could you please provide more detail. Thank you again.

I am trying to figure out if I can have the AA not answer when I activate night service. The situation is this: we have nursing home that is staffed 24 hours a day. During the day, the receptionist is there, but we want the AA to field the calls first so the caller can choose to reach a...

Tom Thanks for the info it was a good fix