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But if it had been working prior is that something that needs to be done? Can it turn off automatically? How would I check to see if it is on and if it is not, how would I do it?

So if it was working fine a week ago, chances are the carrier may have turned something off? I don't think the Nortel system would stop using it if we didn't change anything? Our provider seemed perplexed I was even asking this question of him. My guess is if this has been working fine up...

More info: The calls that are not reporting the CallerID are when people call in on the 800 number. The 800 number points to a local number. If I call that local number directly, Meridian Mail will say "one new message from phone number etc etc etc. If I call the 800 number she reports one...

Let me clarify- If a call is made to a DID and user listens to the message, it will say call from and report the number. We have people working remote and they call in every so often to check messages. These particular voicemailboxes are reached after going through the Auto Attendant...it...

Thanks! I afraid I might need a little more guidance as I've never even looked at these TN's before. It looks like I have 7 TN's associated with my Meridian Mail system and I see the NCOS is 2 on all of them. I also see the first thing in CLS is CTD...does that need to be changed? I changed...

I'm sorry for being naive on that. I understand the print command but how do I know how to print out the mail agents? What is the syntax?

How would I check that? It's been quite awhile

Right now it is set to dial extensions which works fines. If I change one of the extensions to my cell phone number it says the call cannot be completed at this time. I am putting a 9 first. Option 61C Is there a straight forward way to allow external forwarding? Thnaks

I went to replace the PE DC supply this morning and discovered that the replacement they sent me is damaged. Great Let me ask this....I disabled TTY 0 and unseated the SYSMON card again. As soon as I did that the red tower light went out and the RG card lit up green. The second I reseated...

Ok update. I disabled tty 0 and unseated the sysmon card. The red light on the column went out. Reseated sysmon card and enabled tty 0. My original ring generator card will now flash on green for a second and then go out. My replacement card stayed green! Tested and fax machine that was...

Thanks guys, I will try that tomorrow morning. Question, when I unseat the sysmon card...is that when I should see if the RG start to work if it is the sysmon card causing the issue?

I asked my old tech about the System Monitor card and he is adamant that I more than likely got a bum RG replacement card. He said he has never seen a RG card have any issue than other the card itself and just replacing it fixed the issue...not the power supply or the system monitor card...

Hey guys, Thanks for the info so far. I talked with our old tech and he had he go into LD 37 and do an STAT XSM Nothing came back except IOD300 0 I pulled the back of the pedestal off and looked at the system monitor card. There is nothing plugged into any of the ports. How would I pull...

Could you tell me how to do what you just mentioned? I know my way around with basic stuff but I haven't done anything like that

Is that the PE Power Supply NT6D40AD located directly located to the left of the ring generator? Easy swap if I purchase another?

Thru trial and error I am thinking the ring generator on our Option 61C has given up the ghost. It seems none of the analog lines on that shelf are ringing (fax machines in this case) This is for DC. The tower has the red light on in the upper left corner. I ordered a replacement NT6D42CD...

Thanks guys!

Thanks for your input!

Thanks for the reply. The scenario is this. Customers call an 800 line and get the auto attendant. We want to make it so when Key 6 is pressed that it will dial the entry that I put in a Voice menu Ex: CL 919785551212 We want the call to actually leave our company to another number Is...

Is it possible to program my auto attendant so when lets say Key 6 is pressed it dials an external number? I know how to add it in the Voice Menu but it only works for extensions. Meridian Mail Option 61C