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I have a Definity G3csi (Prologix)

Orypecos: Not sure what DEFINITY I have (how do I check?), I have two cabinets, have AVAYA for voice mail with Conversant.

Does anybody have a procedure to power down DEFINITY gracefully, and if there are any special procedures to powering it back up? We are having power maintenance and in the past, the plug was simply pulled (never a good idea).

Hello: We have a regular skill queue setup so that if a call is waiting in queue, the q-calls light indicates this. I have another queue that I have a special skill queue routed to, but calls in this queue do not light up the q-calls light. How do I get both queues to light up the q-calls...

I have help desk technicians sharing a phone (they are in shifts). Thay have both a personal extension as well as an agent login extension. The phone they use is a 6416D+. They are complaining that they want to have both their personal as well as agent extensions on that phone. Since it...

OK, you brought up another question that I have. Do you know of any online docs that explains how priorities work? I'm getting confused on how level and priority work. In my environment, there is no need to use a priority, but I do not want to inadvertantly use priority and thinking I am only...

Thanks, that clears the air!

So, does your scenario imply that my agent can speak some Spanish, but English better? Does this also mean that if I have another agent which speaks Spanish better than English, I would need to set him up with a skill of 10, level 2 and skill 11, level 1?

How does Skill and Level work on an agent's profile?

ia5.1.28

How do you check? (I'm VERY new to phones)

Does anyone have a good online Audix system administrator's command reference?

HEY! That worked! Thanks for the info.

Hi, I was handed a Definity phone switch and need to change the voice in certain announcements. There doesn't seem to be a wealth of documents to do this. Please help!