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Can anyone enlighten me on how I would setup a phantom loop on a Option 61c ? Many thanks as always to everyone for your help. Lou

Good morning. I have a KBA that is strictly programmed for speed dials. User makes changes to the speed dial keys on a regular basis. How does the user access the speed dial list to allow them to make the changes to the number stored. Right now I have to login and make the changes manually...

Good afternoon. I am adding a KBA module to a 3904 set. The user wants to have the additional buttons to use as speed dials. In order to add the module is there specific programming that needs to be done first and how would the user program the speed dial buttons on this module. Thank you in...

Recently we have had a couple of responses to hangup 911 calls from our facility. We do not have a CDR system installed at this time. Is there anyway that I can have any calls made to 911 display on the terminal connected to switch ? As always any info would be appreciated. Thanks. Lou

Seems that I have a few users in our office who have nothing else to do but complain about the time being off on the phones. Can the time and date be changed from OTM ? And please refresh my memory as to what LD the change can be made from. As always many thanks to everyone out there for all...

Thanks for the response. Any idea what manufacturer has these "Y" cables ?

Good morning. In order to connect a headset to a Partner M12 phone does it always require the need for a Partner Base Unit ? Can a "Y" cable with a toggle switch be installed which would connect the headset and the handset directly to the phone set without using the Partner Base Unit ? As...

Afternoon. Question, in order to connect a headset to a Partner M12 keyset does it always require that a Partner base unit be connected in order for the headset and the handset to operate on the phone ? Or is it feasible to put in a "Y" cable that will allow you to toggle between the headset and...

System here is Call Pilot, system in our New York office is Meridian Mail. Thanks.

Good afternoon. Can anyone direct me on where I can change the default " failed login attempts" for a voice mailbox before the system will automatically disable the box. I believe at the present time it is set for about 10 and I need to change the parameter to "3". As always many thanks for...

Good morning. Call log display on a M3903 does not show any calls received by the primary extension. When you hit the call log button it advances to the callers list but there are no entries even after consecutive calls after are termintated to the primary extension. Class of service or key...

John / mluckie, Just getting to know the Nortel system here. Forgive this dumb question but what is ACOD and would that entry be entered in the NCFW followed by the number ? There is alot to learn on this Nortel system. Just happy there is this forum for assistance.

John The MAXP should be changed to acod versus MAXP of 1 ? Just wanted to be clear as to what I was changing and trying to understand the change. Thanks. Lou

Good afternoon. I have created an ACDN number with NCFW to an outside number. When calling the number from internally in the office the call will re-direct to the outside line but if you dial the number from the outside the call gets re-directed to Call Pilot from which that number was removed...

Good morning to all.I have a few phones that are still active but unassigned and the associated voice mailboxes were deleted, however the MW lamp is lit on the phone. Any command that I can use in either the switch or the call pilot to extinguis the light ? As always your help is greatly...

Option 11c with Meridian Mail. Deleted a mailbox that was previously assigned to an old employee. Decided to delete the entire box and re-create for a new user. Was successful in deleting mailbox, however system would not allow me to add back. Would get a message indicating that a mailbox...

Good afternoon. At our office in New York City which is an Option 11c we are using a 3904 as the main console. Key 0 is programmed as "0" for the operator and we have our 2 main listed numbers for the company as appearances on key 1 and key 2. In the present setup Ring no answer the phone hunts...

Good afternoon. I have an auto attendant in place that I need to change the greeting for, where and how would I go about changing said greeting. Also within the auto attendant there is a prompt to route a call to the General Delivery Mailbox. But when the digit is dialed the system says that...

Here is my dilemma. I have to change a greeting on an auto attendant and have no idea how to go about making that change. Thats the first thing, the second is the auto attendant is setup such that a call can be left in a General Delivery mailbox but when I dial "8" to get out to that mailbox the...

Think I just answered my own question.... LD 15 and it would be under call redirection correct. Thanks again.