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what do you mean you can log into SMI Workbench? do you have more details about the problem? - is this new client install? - was it working before? etc. at the moment I think it could be your firewall blocking the connection with symposium. But, it's just a wild guess.

Try putting the message in the master script before passing the call to the primary script. This way the time the caller spend on the front end message won't be included in the application report.

Is it SCCS 5.0 or CC 6.0 ? Please be careful of the following changes in CC 6.0. Application call answer delay and call abandoned delay pegging is more accurate: statistics are calculated from the time the call enters the primary application rather than from the Master script. Therefore the...

The 703t server is the CallPilot midrange-capacity multimedia telephony server. The 703t server has a capacity of up to 96 voice channels (less if fax or speech recognition channels are provisioned) and 1,200 hours of storage. The 703t base model comes populated with: - One MPB96 card (in a...

Check the Multicast IP Address on the new SWC Server. It should be the same as the old SWC Server. If the IP addresses are okay, try to run the icertdtrace tool on the new SWC Server to make sure that it's receiving multicast data from SCCS. If it's not receiving multicast data, check the...

ff7121, Do you have the detail of the designer patch? We are experiencing the same issue and would like to request the patch from nortel. Appreciate if you could tell us the detail of the designer patch. Thanks

The Web Client doesn't have to be on the domain. However, if all the printer are in the domain, then you have to put the webclient server onto the domain otherwise you will not have the right to print as the server is not a member of the domain. Yes, in win2k3 you don't have to set the server...

What's the Patch level on the server?

hi plshlp123, u need to configure the anonymous user in IIS to IUSR_SWC. Here is the procedure: Go to Control Panel ---> Administrative Tools ---> IIS --->Websites ---> Default Websites [right click properties] ---> Click Directory Security TAB ---> Click Edit [Authentication & access control]...

Another way is to use Nortel TAPI. You can acquire any non-acd phones with TAPI and use them to work with NICE Recorder to get those information (CLID, DNIS ets)

Gobla, This is a known problem. Please install the latest Service Update (SU11S) on the client machine and it should fix the problem

I found that in Symposium Express 4.2, 10 DNIS numbers are grouped under 1 Application. The application name is automatically generated by the system with the name of DNIS_ROX1, DNIS_ROX2, DNIS_ROX3 etc Is it a system design? Our customer are using the DNIS implementation and it's difficult...

Yes, we have just upgraded the patch to the last one. Also, from the MLSMTraceFile.txt we found that the t-server is trying to re-register to symposium again without properly releasing its orignal registration. The re-registration failed because the application is still registered with the...

Sergio, did you use the "IF NOT OUT OF SERVICE skillset" command before queueing to the skillset? The "IF NOT QUEUED" command is good especially in the loop statement, to avoid the calls waiting in the queue forever.

Hi All, Guys, I need somebody with SCCS-Genesys integration experience. We've got a customer with Opt11c PABX, SCCS 4.0 SU05S and Genesys 6.5. It's been running okay for more than 1 year and suddenly start to have problems. The customer claimed that nothing has been done on the PABX or the...

magpierranger, it depends on how you configure the call routing. If you want to have the overflow report then you have to create another skillset exclusiver for the overflow. This way you can see the overflow calls from the skillset reports.

wayne67, have you tried to copy the mdb files from the working pc to your xp machine? I have a couple of XP Machines running with GRTD (Agent Map) Procedure: 1. Copy the *.mdb files from C:\Program Files\Nortel\GRTD from the NT machine to the XP Machine

s3k, In agent performance reports you can look into these 2 fields: Skillset Ans'd and DN Calls. The definition of these 2 fields: 1. Skillset Ans'd : Calls Answered (Hotline calls) 2. DN Calls : DNInExtCalls + DNInIntCalls + DNOutExtCalls + DNOutIntCalls In other words, the DN Calls field...

dummyspy, Are all services in the SMonW monitoring window up? Also, have you restarted the Server? Sometimes restarting the server solve the problem :-)

mrf150, I think nortelbetasite refers to the AD (Active Directory) as one of the SWC Server Requirements rather that the ADD (Agent Desktop Display) application. FYI, the SWC 4.5 pre SU03 requires you to install Active Directory. However, most of the customers do not like to have a separate...