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  1. ReallyRotten

    Cisco Collaboration - Level of Effort

    My calculation is based on time per user. I would say for each user you have - allocate 1-1.5 hours. That takes care of installation, configuration, programming, testing, people changing their mind, reprogramming, retesting, etc. Gathering data takes a significant amount of time. The...
  2. ReallyRotten

    Closed Greeting and Schedule on demand

    Yes - if you give them access to Cisco PCA and they can log in via the web to turn the greeting on/off.
  3. ReallyRotten

    can't escape cisco system

    The call should never come back to your old system. I too am working on moving numbers from an old system to a new hosted system. 100% every time if a number doesn't work correctly, it's because both carriers have messed up somewhere in the porting process.
  4. ReallyRotten

    FXS - ATA

    Good enough for me. FXS it is!
  5. ReallyRotten

    FXS - ATA

    Ongoing debate about FXS vs ATA - does it make a difference which one is used for analog?
  6. ReallyRotten

    Calling Party Transformation Patterns

    This is not what I would consider a material problem (depending on whose perspective) but it is interesting technically. I have a group of phones, all of which want to display a common number for both internal calls and external calls. Each person has their own individual DID. Whenever anyone...
  7. ReallyRotten

    Cisco Collaboration - Level of Effort

    Can you be more specific? Do you mean the effort to install UCM, Unity and IMP or do you mean something else?
  8. ReallyRotten

    Cisco Prime Collaboration CDR Reports

    Hi - no you can't. I have the same issue. If you want more than 7 days you will need to go to the CAR tool.
  9. ReallyRotten

    Internal number translation

    I am trying to translate a number to another number when the phone makes an internal call only. For example, my directory number is 8200. When I call Bob sitting at the desk next to me, I want the internal number display to show the assistant's directory number 8000. I was thinking I could...
  10. ReallyRotten

    CIMC question

    I'm not sure why it takes so long but it's annoying. You can't really tell at what stage the upgrade is since the screen hangs in one spot for what I think is a significant amount of time. You have to take a nap and come back hoping for the best.
  11. ReallyRotten

    Selective Call Rejection

    That's what I thought. I have never heard of an enduser being able to configure such a feature. Having said that, I don't know everything :)
  12. ReallyRotten

    CIMC question

    Thank you. The upgrade to CIMC took 2 hours going from 1.5 to 2.0 to 3.0. The server did hang and I had to get someone down to the data center to pull the plug and restart it. The other server didn't have the same experience, but it still took 2 hours to upgrade everything.
  13. ReallyRotten

    Selective Call Rejection

    I have a telemarketer calling my Cisco phone every day. Is there a way, as an end user, that I can program this number myself to reject the telemarketer number? I don't believe there is, but maybe someone has come up with a creative way to deal with menacing calls to an individual user.
  14. ReallyRotten

    CIMC question

    What is the impact of shutting down CIMC in the middle of the day to upgrade firmware? I can't find anything that would indicate it's a bad thing but...someone may have had a different experience. Thanks!
  15. ReallyRotten

    Call recording CUCM

    You are going to need some kind of call recording software to start. If you have that and created recording profile on CUCM, then you can assign that recording profile to the user's directory number.
  16. ReallyRotten

    UCCX - Error processing report. Refresh page or contact administrator

    Make sure the correct CSQ and/or team is assigned to the agent.
  17. ReallyRotten

    CUCM dial plan question

    I have a dial plan question. If you have a dial plan with the last 4 digits all over the place - e.g. you have some that start with 9, some with 0, etc. and your access code is 9, would you do a 7 digit dial plan because their NXX is consistent (ie the NXX is 5XX or 4XX for all DIDs) or would...
  18. ReallyRotten

    Extension mobility and upgrading CUCM from 9.1.2SU4 to 10.5.2SU6

    We have call centre agents that use EM. When I upgrade, I know I have to disable extension mobility services. Does that mean agents will be automatically logged out, or no agent will be able to log in (logic says the latter but this is Cisco)? I don't really understand how that works since...
  19. ReallyRotten

    Call Handler question

    I have 2 greetings for a call handler - one for open and one for closed. The open greeting has a day time schedule and the closed plays after hours. My problem - I have a certain set of options for the day but want different options for closed hours. For example, in the day press 0 to reach...
  20. ReallyRotten

    Deploy IP communicator in a software package

    I'm curious to know if anyone has deployed IP communicator en masse? If so how did you deploy it to users who *likely* did not have admin rights on their machines? How were the user settings configured? (user or administrator?)

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