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Trying to perform a user archive on callpilot 201i rls 2.2. Tape runs and completes task with errors. No data retrieved and log shows invalid search filter. Any ideas????

I do not understand your question. Large corp with lots of small offices that want to call each other via 4 digit dialing.

I have three ip office 500 rls 8 switches. Site A has sip trunks to site B. Site A has sip trunks to site C. I have a pri set to Qsig to a Nortel Option 11c from site A. Sites B and C have there own pri"s for local dialing. I can place sip calls from site A to B and from A to C . The problem I...

Ok, found it. Apparently when you use call fwd all the system looks at trunk short codes instead of ars. Working now

Do not think so. I use 9n and point to ARS 50 for regular dialing. In ARS 50 I insert th 9 back in for the Nortel switch. When you use call foward all, it is like you are pointing straight to line group 0 and not using ARS.

The prefix is in the call foward number. I foward 9-xxx-xxx-xxxx. I insert the 9 back in in ARS. The nortel switch needs the 9 to be able to route call to pstn. The Avaya is absorbing the 9 and not using ARS. What I need to know is what routing the Avaya is using.

I have an ipoffice 500 rls 8. It is connected to an option 11 c via a pri. The option 11 has two pri's to the pstn. I have set up cdp dialing from nortel to ipoffice and 4 digit dialing from ipofice to nortel and works fine. long distance and local calls from the avaya are sent over the pri to...

I have an ipoffice 500v2 on rls 8, I have 5621 phones installed and working fine. I have the system set for manual ip config for phones. When I configure a 4620 with all ip info, it comes up but only line appearance a. B and C are not there even though it is programed on system. I tried to do...

Callpilot rls 5 outbound fax not working. Checked rpl, fqdn, ncos on agents. New install with latest peps. Inbound fax and voicemail working fine. Checked unauthencated outbound fax also. Included cptrace. Any suggestions would be helpfull. . .12:16:34:520 - CallPilot 05.00.41.112, Copyright...

Thanks for the reply, however I am not sure what you are trying to say about the ip in both places. I put the ip of the server in the call center connection with the call pilot password. Please advise.

My customer has a cp150 3.0 with call center and reporting. I have loaded the server software and reporting software on pc with xp service pack 2 and no anti virus software. When you log into the reporting for call center you can download calls from the callpilot and see realtime data of the...

I have a customer with a mics. He has Shadow CMS with cti tools connected to the norstar through a cta 100. The computer he was using crashed and he lost everything. I have got the RSI software installed on a new computer and it is collecting smdr info in the cti tools. The problem is that he...

nbalh die gracefully :I understand that this is pointing to mas link handler port #2, which can be disabled under services for mas access. The question is that it creates a log file. Does anybody know where the log file is and how to delete it. The call server is not processing the cdn calls...

Has anyone had a problem with a mics reconizing the fiber expansion card in slot 2[second from the left]. It is running 6.1 fc software

not being a computer guy, I was wondering if someone could be a little more detailed on how and where to install this key????