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Hello: At our site we have a "work at home" plan. Also, these admin folks sit at any available seat when they are in the office and need their number to ring at that seat. When they leave they will need to stop their number from ringing at that phone since aanother work at home person may...

Hello: Is there a way to have a number ring on 5 or 6 phones and have the person who picked up the call be the only one allowed to talk to the person on the other end? Currently I am using bridged appearances for this, but after a call is answered anyone can push the bridged appearance on their...

Hello: I noticed in the ASA software on a Definity PBX that there is a way to receive an email when a trunk goes into a "out of service" state. I would like the email to go to a MS exchange server. Do I need to install any special software on the switch? If so, how can I tell if I have this...

I understand that barrier codes are a way to access a phone externally, but do barrier codes allow you to actually log into an agent phone? Thanks

Hello: Where do you look to see what signalling type you are using with your DS1 card? Thanks Danny

Hello: Thanks fo rthe great info on barrier codes. I do have one question.....I understand that barrier codes are a way to access a phone externally, but does barrier codes allow you to actually log into an agent phone?

Hello: Agents have Vu-display button on their phones they use to see calls waiting etc. The problem we have is that when a call comes in to an agent, that agent is unable to see the caller id because the vu-stat display remains on the phone. In order for a user to see caller ID, the vu-display...

Hello: We have the Avaya 6416D+ phones and are using Plantronics amplifiers and headsets with the above phones. It seems that after a period of inactivity, the amplifiers go into some sort of "reduced batter mode" because I have users who are saying that when a call comes in and they press...

Thank you all very much for your help. Danny

Hello: I have TTI'd all the necessary digital phones, but I am not sure how to deal with a modem line. Do I just manually assign a analog port on the PBX, make sure that port follows through to the correct tech plate and the modem line should be active? Thank you

Thank you very much...deleting the cache file worked!!

I guess that would help :-) I am running version 11 FK04

Hello: I am running CMS supervisor on a XP machine this is the second time it has crapped out. Basically the buttons on the login screen are blank and after I enter my password and press the blank OK button the login screen just sits there. Is there some sort of patch for XP?

Hello: We have the callmaster V at our site abd are using the directory listing feature as part of the softkeys. After I pull up a directory listing, I would like to be able to press a key to dial that number, and not have to manually type in the number. Is there a way? Thanks for you help Danny

Hello: The VAL software is not loaded on any stations. Users pick up a phone which has the correct COR, and dial the unprotected announcement number to record, listen or delete.

Hello: Is there a way to password protect messages on a VAL board? I know I am able to protect the message from being deleted or overwritten but on those messages that are unprotected and free for anyone to access I would like to use a password before the user is able to do a recording or...

Hello: In our Avaya switch we have call flows set up so that when a call is presented to an agent the agents phone will ring 3 times and if there is no answer the call will be redirected back to the main vector waiting to be answered by the next agent. I found out from a collegue that there is...

Yep....everyday I love this forum more and more.....and thank you Kevin for a simple answer

Hello: How do you delete vectors in the Avaya PBX using GEDI? Thank you!!

Hello: I have a two part Intuity paging question: (1) I am trying to page from an Intuity ver 4.4-5 to a AT&T pager but it is not working. It does work to my cell phone. When I am entering the number in Audix for my pager do I need to put "pauses" in the dialing string? (2) I would like to...