OBT is spot on if you get a fax tone if you know the ext that has fax connected to, you can blind transfer call to it from anywhere....i have also see fax line being connected to 4th Co line DIRECTLY.. and wiring the Ext Jack on fax machine to line 04 input to the TDA (the fax machine should...
you could try pointing tenant 2 intercept route to ext 166 if it isn't already and see if you get second greeting if that does not solve your issue ... then you must verify port/trunk settings definitions on tvs ....are you in yhe states?
hint you have to turn on intercept routing for what ever trunk groups you have on your td ....and set your irna timer accordingly and set only ext 101 to ring with flexible ringing assignments instead of dil 1:1 ....define your voicemail accordingly...
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