It can be difficult to go over all this in a post. Try this URL: http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?
new,kb=out98pkb,company={5AC8CA72-62D5-4658-8D6F-D2F393C98A63},ts=xo_legacy,
case=36521,ques=User_Type:4
Make sure you use the complete string, it's long :)
Check the power source the printer is plugged into. Try plugging the printer directly into a another, known-to-be-good wall outlet as a test. If too many devices are using one circuit breaker, temporary brownouts can occur at the printer. The printer can either suffer print quality problems, or...
Before replacing the Imaging unit, make sure that the imaging unit belts are tensioned and in the locked position.
Unlock the large, blue knob in the middle of the Imaging Unit.
Slide the Imaging Unit out of the printer half way, then firmly reseat it.
Tighten all three blue knobs so that...
Checkout this entry in their knowledge base:
http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?
new,kb=legacykb,company={5AC8CA72-62D5-4658-8D6F-D2F393C98A63},ts=xo_legacy,
case=18893,ques=User_Type:4
You need the complete URL.
They say to try and reseat the circuit boards.
Sounds like an application issue. Check out the setting in the Driver accessed from the application before printing. I see this the most coming from Excel.
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