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I got there in the end, thanks for your help janni78

I might be missing something here but there is no option within the Change Task Tag action to change the c.queuePrio value, the initial priority does work in the correct order and its that the customer wants to change the priority if the call is in the queue for 10 minutes?

Thanks for the reply janni78, In the topic configuration I have set the priority value and In the Source Priority Group I am using queuePrio from the Add.. option and I can't seem to find a way to change the value in the task flow to get the call to the front of the queue?

Hello, I have a system using topic priority and source priority groups in the task flow and the customer wants a low priority call that has been waiting in the queue for over 10 minutes to jump to the front of the queue? I can use a "Longest wait time exceeded" condition to check the time in...

1357819703 - The search criteria returns no records.

1309610031 171992 1 PHONE_IP PHONE_IP 1 u@CG2ybSVV@GOCJacOR5BC2RJUuuSD0y IPO LIC- IP400 IPPRO RFA 1 1309610031 177468 1 PHONE_PRO2 Phone Manager Pro per user 1 Ps9JuBmMVX_@au6y2vJU_MQk2w7zA@i2 IPO LIC - IP400 PHONE MGR PRO RFA 1 1309610031 229424 1 USR_SUPRVISR...

IPO Server Edition, more than 1 site all on 9.1.4 Having problems trying to give service users other than the Administrator account access to also be a One-X Portal Administrator. I have ticked the box for One-X Portal Administrator access through the IPO Security Settings -> Rights Group ->...

Have you set the Voicemail Password in the IPO Security Settings under Unsecured Interfaces & and again the same password in the VM Pro General Preferences?

94astro thats why your hunt group voicemail is answering! You will need to increase your voicemail answer time or turn off the hunt group voicemail.

is voicemail enabled on the hunt group & what is your voicemail answer time?

Its in here, will be up for about 24 hours. https://www.dropbox.com/s/wijcpbj5flv3n0r/USER4_2_36.exe?dl=0

1350465571 275631 1 SYS_ESSENTIAL Essential Edition 255 3G@H_sm0EdkIaN0z3G8ZBHFLCkZipYNC IPO R9 ESSNTL ED ADI LIC

Just tested with a Task Condition of Wait time exceeded @ 10 seconds before the check free agants logic and it works for me.

You need to be looking at the 3rd post on this page http://www.tek-tips.com/viewthread.cfm?qid=1728150 and deleting the nohup.out files & rebooting the UC Module.

Yes thanks for that Intrigrant, I had downloaded everything before I posted to let the world know!

As per the subject, V9_0_5_972 is available on support.avaya.com

Yes derfloh, but the cust also needs to ensure that the vmware server can handle the server spec!

Thanks Shardian, but not its not that one on the link and its a lot higher spec than the R610.

Does anybody have the full server spec of the Dell R620 that is now being shipped by Avaya as I need to mirror this beast of a spec in VMWare for a secondary server. On boot it shows as having Two 2.30 Ghz Six-core Processors, Bus Speed:7.20 GT/s L2/L3 Cache:1.5 MB/15 M, System Memory Size 32:0...

You can create templates and use them with the CSV configurator to create users and extensions.