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We are using a BCM 450 running latest software release. We have a few assistants that need to monitor manager extensions and have setup an Asnwer DN for this on the assistant's phones (appear and ring) However, have discovered that if the assistant phone is set to forward calls to voicemail (as...

Thanks. Any length limit for this recording?

We have a complex menu, main is using all 9 number buttons and *, and wiyhin each we have at least one submenu, most of these have another submenu. How easy is it to modify and setup these menus? Can this be done using the web based admin tools?

Thanks. Our current setup is like this: Main Menu: Press 1 thru 9 (from here can press 1-9 and * for additional submenus) Some of these submenus can also press 1-9 and * for additional information. Can voicemailboxes be setup as call processors? Want to be able to send to a mailbox but not...

Using the BCM Call Pilot, is there any way to record incoming calls at any point during the call and save the recording to a personal mailbox and/or forward it to other users? Thanks

Hello. Our company currently uses CallXpress (an old OS2 based voicemail software) and we have setup a fairly complex menu for auto attendent. We have several layers of menues and sub menus and call processor mailboxes that have static recordings about upcoming events, etc. As a museum we...

We do not need IP, but would be nice to add a few sets if needed. My concern is with capacity and functionality. Although we do not intend to grow alot, we are starting off with 250 phones which many have inidcated is too much for this dual BCM configuration. Several have mentioned issues...

Thanks for the responses. Any specific tech issues that we should be cautious of or that may effect functionality? What is the reason that, if possible, this is not a solution that anyone is using? Is this just a poor worksaround? We are attempting to build a case that this is a potentially...

Anyone out there using a BCM 400 solution (linked cabinets?) to service 250+ users? How far can a linked solution grow to? As many as 400 users if needed? Any issues or limitations encountered using this setup?

Anyone else using this solution for this many phones? So far we have not been able to determine if any other site has this setup in this way for the mumber of phones we are installing. We were also told that we could run into issues with upgrades, adminisration, and growth in the future. Is...

Hello again. Looking for additional confirmation/concerns that are present in linking two BCM 400 cabinets for a company with 250 phones. A vendor has propsed this solution and we are finding that, although this will work, we may have issues down the road. My supervisor is extremely upset...

Thanks again. We are continuing to hit the vendor with specific questions regarding functionality, so appreciate all of this info. It is tremendously helpful. As far as handsets, we are looking at the 7316e and 7208. Any feedback on ease of use and functionality for these? Does Caller ID...

The vendor with whom we were working was pushing pure IP on us, which we really do not need. They explained to me that the NEC upgrade would not be a long term solution for us. They are now a ShoreTel provider and this is what they wanted us to look into. We would like some additional...

Thanks again. We do not use paging, so this should not be a major issue. Can you explain what Feature 981 and Feature 986 are used for? We have 24 copper lines on our current system, so we are going with a single T1 with 8 line copper backup on this new install. As per the 60 IP trunks...

Thanks to you all for your advice. We are located in MA. At this point we are essentially in a situation where we have a signed contract with a vendor for this solution, and have gotten reassurance from him and from a system engineer with who he works that this will work. As cost was a major...

Hello. Our company is looking to upgrade/replace our existing NEC IVS2000 phone system (11+ years old and now past end of life status) We looked at an upgrade but that is looking to cost almost as much a new system. We were propsed to upgrade to an IPS 2000 solution, but according to the...

Hello. Our company is looking to upgrade/replace our existing NEC IVS2000 phone system (11+ years old and now past end of life status) We looked at an upgrade but that is looking to cost almost as much a new system. One vendor has proposed the Nortel BCM 400 to us. Is this a good product and...