Auto Attendent

[SPYBURN1138]

Hello.

Our company currently uses CallXpress (an old OS2 based voicemail software) and we have setup a fairly complex menu for auto attendent.

We have several layers of menues and sub menus and call processor mailboxes that have static recordings about upcoming events, etc.

As a museum we modify these frequently and need the flexibility to offer a variety of sub menus as needed as exhibits and programs change on a weekly basis.

Does anyone know how complex and how many layers deep you can setup the auto attendent menus using BCM CallPilot?

We have gotten inconsistent answers from Nortel and want to be sure we can replicate what we are doing now.

Appreciate any help.

 

[Johnthephoneguy]

I believe you can have 8 main menu choices and multiple layers of those underneath. I am sure the BCM Call pilot can duplicate what you have.

 

[gecko202002]

You definitely can have 8 main options, with 10 levels per option. I have programmed CallXpress and know how the Call Processors work - if you are only using a Call Processor for an announcement then you can achieve the same by creating information mailboxes and setting those up in transfer points on the Call Pilot - but without knowing exactly what you are doing, I don't think you will be able to get a clear answer if this product will work for you.

 

[SPYBURN1138]

Thanks.

Our current setup is like this:

Main Menu:

Press 1 thru 9 (from here can press 1-9 and * for additional submenus)

Some of these submenus can also press 1-9 and * for additional information.

Can voicemailboxes be setup as call processors?

Want to be able to send to a mailbox but not have ability to leave a message, but message will repeat and have ability to press a key to return to a previous menu.

Thanks again.

 

[gecko202002]

If you want a menu repeat option, it will take away from one of your 8 options - example to repeat this menu press 8. You would then have options 1-7. Your options can go to information mailboxes which will play information only, and when complete it will return to the menu where you can choose that option again, or go to a different option.

 

[SPYBURN1138]

We have a complex menu, main is using all 9 number buttons and *, and wiyhin each we have at least one submenu, most of these have another submenu.

How easy is it to modify and setup these menus?

Can this be done using the web based admin tools?

 

[rurdy2rk]

You can only use numbers 1 through 8 on the tree unless you have an alternate language. 9 is reserved for alternate language, and cannot be changed. Also, # is the directory (spell the person name to find the mailbox). This also cannot be changed

 

[Johnthephoneguy]

Thats almost too many options, as a caller how many times are you frustrated by press 1 for this 2 for that, and to use all 9, and all 9 have 9 sub menus is more than I would recommend to anyone only because people don't want to hear such a long menu. Good luck to you though.

 

[tech2233]

Our company sells both the BCM and the Avaya IP Office product. The IP Office has an unlimited number of menu options, an unlimited number of auto attendat greetings, with a menu system as deep as you want to make it (similar to the CallXpress). Perhaps you might want to look at the Avaya product - quite a bit more flexible for your intended application. All menus are built with drag and drop boxes - very easy to design and modify.