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I had to have Nortel dial in & they found corruption & manually deleted the users mailbox from MMI. Problem resolved

User is getting a VM box message stating the VM mailbox is full with only (1)message. I cannot view or modify the VM mailbox. I am not able to delete the VM box either. I receive an error - a system error occurred & the user was not modified, try again later. The problem is now worse & I am...

Nortel SL1 - Model 51

Need to know how to determine how the different NCOS are defined on my system. Please advise

I need to restrict an extension to be able to dial a 800 number such as using a calling card. I do not want the user to have long distance. Nortel SL-1 model 51, system software version 19 Please advise

The original telco released the DID trunks from their central switch location. Issue is resolved. Thanks everyone for all the help.

I have determined now that the problem is with my original telco & their central switch. The central switch serves the prefix numbers that people are calling from that are experiencing the busy signals. Apparently the original telco has not completely released our DID's from their central...

I have two blocks of DID's. One is 8100 - 8199, the other is 8200 - 8299. I am only having problems with the 8100 block of DID's. Please advise

On Monday evening we cutover from one Telco provider to another on our Local service. We had (12)incoming analog trunks & (10)outgoing trunks. We now have a T-1 Supertrunk for incoming and outgoing calls. On Tuesday several employees were complaining because customers were complaining of...

I needed this information also. I just printed my count - however my count is not correct. The report is showing (1) Type 500 & I have a least 25. I did notice on some of the phones that it shows under LD 11 earlier that the type shows - MIX instead of 500. Please advise

LD 22 - BKGD 044 (only) Please advise

I checked LD 22 & BKGD only shows 044 Please advise

Please advise me on how I can check the background testing routines

Yes, the line does appear on the phone. I have been able to set this line to - No Rinbg on (2) other extensions & it worked fine. On the Manager's phone (ext. 13),I press Feat 00, I press the button for his line - it appears as line 01 on the display. On the Receptionist's phone (ext. 10), I...

I have performed all the steps you have sent. However when I get to this step > "then press the button of the line you want to change check the display to see the programming" I press the button of the line I want to change & instead of displaying line 01 (which is the line I want to...

I need to program a line on a phone to - No Ring. Thank You

My phones are disabling when unplugged from the jack after a few minutes. I have to do a LD 32 & re-enable the TN for the phone. In the past they would only disable after midnight. Please advise

My phones are disabling when unplugged from the jack after a few minutes. I have to do a LD 32 & re-enable the TN for the phone. In the past they would only disable after midnight. Please advise

I have a Partner II system. I need to add an extension (Managers) to a 18 button phone (Secretary)in order for this person to answer the phone. I do not want the (Managers) phone to ring on the (Secretary) phone, I simply want it to blink notifying that the Managers)phone is ringing. Thank You

I have resolved this issue. LD 21 REQ> LTM Enter Cust number Enter until report prints This will list the Incoming (DID) trunks & Outgoing (COT) trunks. Look for the member number of the trunk that you want to disable. To disable a trunk line LD 32 .DISU TN number TO enable a trunk...