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Our ASG Key Gen is on it's last leg so we would like to remove it the guard. Is this possible? If so how? Should we schedule a tech to come out? Thanks

Thanks for the reply. Nope... it is not going back to the queue step. One thing of interest though; We have calls come into this vec via xfer vdns from other sites and from 800 numbers. It only happens on the transfers. any help is appreciated.

I have a wierd issue going on in our switch... I will try to explain it. Call A is comes into our switch. Agent B answers call. Call A continues continues to route and hits the vector again it then re-Queues and is answered by agent C. So now Agent B and Agent C are both on Call A. Does...

We have a few vdns that are getting calls from unknown 800 numbers. Is there a way to find out which 800 numbers a call is coming in on? I tried "list vdn trace" but it wouldn't run, it would just drop my connection to the switch. Thanks, Jason

You can try this; go to settings>>>Font options>>Select You can select a larger font size or type in a custom size it will increase the screen size. If the size is to big you can grab the corner of the MTE screen and reduce it, the font will stay the same size though. Hope this works, Bito

lol...ld 88 questions, now i get it. I am sure i will be able to get the hang of it (what ever "it" is) at least i know where to go if i have any questions, like huh... how do i log in?

Thanks guys.. i think your right. I found the job posting and it said supporting pbx/octel. One more question, any guesses on the type of pbx? My experience is on an 81c, i told her it wouldnt be a problem supporting what ever it was they were using but would like to investigate some...

Is there a Octel PBX or key system? I had a call about a job and i was told they had an Octel PBX but it seems everything i find is referring to Avaya Octel Messaging system. She wasnt technical so she may have been referring to the messaging system but if there is an Octel PBX could someone...

Thank you for the suggestions i will give it a try and let you know how it turns out. thanks, Jason

I create "auto-install" packages with Ghost Corparate edition and roll out CMS that way. It's very easy, takes about 10 minutes to create the package then about 1 minute to roll out to machines. bito

Thanks Twix. I think this may be the case also. We don't change the passwords.... ever. We use the same password on all phone (and dont share with the users). Sometimes they come right back up sometimes they don't. Is there a "timeout" setting that will determine if the phone should prompt...

Thanks for the response twix. We are using an external power supply (under desk) that powers the phone through the LAN port. A couple of 'theories' i have are; 1. Replace LAN cables. It seems these phone are extremely picky about the LAN cables. They may test fine on a tester but the phones...

Hi All, We have a Definity G3 and are using 4610 & 4620 (about 80 phones total) IP phones at a remote site. We have been having issues with the phones spontaneously resetting to the ext or password prompt. This is not a new issue it was happening at our other remote site a couple of years...

We have calls that are being transferred in from an external client. Calls are routed to us via one toll free the call enters symposium and queues to one skillset. Sometimes when the agent answers the call the call immediatly is gone. I think they are being logged as abandons and the dnis...

please disregard... wrong forum. sorry

We have calls that are being transferred in from an external client. Calls are routed to us via one toll free the call enters symposium and queues to one skillset. Sometimes when the agent answers the call the call immediatly is gone. I think they are being logged as abandons and the dnis...

Thanks for response John. I am going to do some testing to try and recreate this issue. Is a headspace problem the same as user error? Bito

lbertacchini were you able to work arround this issue? If so could you give me a heads up on a fix. We have run into this issue too and have run out of ideas. Thanks, Bito

We have a 2250 attendant console that is acting wierd. The receptionist ended up being conferenced into a call and she could not disconnect it. The conference was initiated internal and included external persons. The person did not intend to include the receptionist, we dont know if she was...

Hello all, First of all i would like to thank the posters in this forum. Thank You! You do a great job of helping us newbies without making us feel dumb for being new to this. Now for my question. We are in the process of migrating from MAT to OTM. We are trying to get our extension detail...